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It would be best if you can go through the following steps to obtain trace logs and send them in to support.
-In Protect go to Tools > Options > Logging and make sure both User Interface and Services are set to “All”. Save.
-Stop all the Shavlik (VMware vCenter Protect) services.
-Delete all the logs from:
-Vista, 2008, & Win7: C:ProgramDataShavlik TechnologiesLogs
-Windows XP & 2003: C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
-Start the Shavlik (VMware vCenter Protect) services and open Protect.
-Reproduce the error/issue.
-Afterwards please zip and send all the logs.