1 Reply Latest reply on Jun 12, 2012 11:43 PM by historicalshavlikemployee

    vcenter protect crashes when I try to run reports.

    Master
      Every time i try to generate a report from vcenter protect, the application crashes with the following error.

           Description:

           Stopped working

           Problem signature:

           Problem Event Name: APPCRASH

           Application Name: ST.Protect.exe

           Application Version: 8.0.3756.0

           Application Timestamp: 4eaef659

           Fault Module Name: x2utilG1.dll

           Fault Module Version: 5196.700.0.0

           Fault Module Timestamp: 4cf90c29

           Exception Code: c0000005

           Exception Offset: 0003834d

           OS Version: 6.0.6002.2.2.0.272.7

           Locale ID: 1033

        • 1. Re: vcenter protect crashes when I try to run reports.
          Master
          Hi,

          It would be best if you can go through the following steps to obtain trace logs and send them in to support.

          -In Protect go to Tools > Options > Logging and make sure both User Interface and Services are set to “All”. Save.
          -Close Protect.
          -Stop all the Shavlik (VMware vCenter Protect) services.
          -Delete all the logs from:
            -Vista, 2008,  & Win7: C:ProgramDataShavlik TechnologiesLogs
            -Windows XP & 2003: C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
          -Start the Shavlik (VMware vCenter Protect) services and open Protect.
          -Reproduce the error/issue.
          -Afterwards please zip and send all the logs.