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When scanning a template, it is necessary to supply browse credentials which have adequate permissions to the host on which the VM's associated files reside. The datastore hosting the VM's files must also be network accessible from the console machine.
Additionally, when deploying to said template, it is necessary to supply adequate 'online' credentials ('Admin Credentials') for the VM in question, and the VM must have VMware Tools installed in order for the deployment to complete successfully.
If you are still unable to resolve the issue, we would urge you to contact support directly for further assistance in collecting and analyzing log data.