10 Replies Latest reply on Feb 16, 2012 10:01 PM by historicalshavlikemployee

    Skype gets deinstalled instead of beeing updated, help!

    Master
      I have issues getting skype updated. After approving the updated skype and doing an test with an Agent machine, Skype is detected as outdated. Deployment starts, old skype (SkypeSetup_5532124) gets deinstalled and then it stops. The deployments shows beeing succesfull in the console?

      The updated version (SkypeSetup580154)  is not beeing installed.


        • 1. Re: Skype gets deinstalled instead of beeing updated, help!
          Master
          Have just tested doing an manual installation, so re-installed SkypeSetup_5532124 and then manually executed SkypeSetup580154 from the patch share, this works fine.
          • 2. Re: Skype gets deinstalled instead of beeing updated, help!
            Master
            What is the specific bulletin-ID, Q-Number, and Product of the update in question? What indication to you have that the update is not being installed? Does a subsequent scan indicate that the update is missing? Is it possible that some of the components were in use at the time of deployment?
            • 3. Re: Skype gets deinstalled instead of beeing updated, help!
              Master
              it's the update show in the picture below
              My indication that the update is not done correctly, is that after seeing this status in the result section, skype is missing from add/remove programs and the c:program filesskype folder does not excists anymore.
              An subsequent scan does not show skype update to be missing, this makes sense because it;s not installed anymore.
              Of course skype is running during deployment time, but during deployment i see it's beeing closed, the outdated version beeing removed in the windows application log and then it stops.

              Please give me some helpfull suggestions how to do efficient troubleshooting

               
              User Image
              • 4. Re: Skype gets deinstalled instead of beeing updated, help!
                Master
                is this info helpfull showing in the C:ProgramDataShavlik TechnologiesLogsstpatch.log file?



                     2012-02-08T07:26:27.5281831Z 0df0 I BaseThread.cpp:82 BaseThread::StopThread
                     2012-02-08T07:26:27.5281831Z 0df0 I BaseThread.cpp:97 Closing thread
                     2012-02-08T07:26:27.5281831Z 06ec S PatchAgent.cpp:1503 Leaving stPatchEngine::CPatchAgent::PatchScan.
                     2012-02-08T07:26:27.5381773Z 06ec I PatchAgent.cpp:2056 Patch Scan completed - missing patches 2, missing service packs 0
                     2012-02-08T07:29:35.7122454Z 11fc I STPatch.cpp:29 'C:Program FilesVMwarevCenter Protect AgentSTPatch.exe' is starting, version: 8.0.3787.0.
                     2012-02-08T07:29:36.0720366Z 0fe8 I PatchAgent.cpp:1960 Patch scan started
                     2012-02-08T07:29:36.0720366Z 0fe8 S PatchAgent.cpp:1503 Entering stPatchEngine::CPatchAgent::PatchScan.
                     2012-02-08T07:29:42.5255337Z 0944 I Machine.cpp:479 OS - VersionMajor[6], VersionMinor[1]
                     2012-02-08T07:29:42.5275327Z 0760 S BaseThread.cpp:62 Entering threading::BaseThread::StartThread.
                     2012-02-08T07:29:42.5375277Z 17b0 I Machine.cpp:479 OS - VersionMajor[6], VersionMinor[1]
                     2012-02-08T07:29:42.5395267Z 17b0 I Machine.cpp:479 OS - VersionMajor[6], VersionMinor[1]
                     2012-02-08T07:29:42.5465232Z 17b0 E DynamicProductDetection.cpp:1347 *** Error *** in ADD. OutputVar missing. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:42.5465232Z 17b0 E DynamicProductDetection.cpp:1347 *** Error *** in ADD. OutputVar missing. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:42.5495217Z 17b0 E DynamicProductDetectionSchema4.cpp:100 *** Error *** in Set[OSPID] -- Ambiguous -  Value passed in and either From or FromProductNode is set - not processed. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3720710Z 17b0 E DynamicProductDetection.cpp:1308 *** Error *** in UpdateProductNode. Attribute 'Value' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3820652Z 17b0 E DynamicProductDetection.cpp:2818 *** Error *** in SELECT USING. Variable 'Enterprise' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3820652Z 17b0 E DynamicProductDetection.cpp:2818 *** Error *** in SELECT USING. Variable 'Enterprise' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3820652Z 17b0 E DynamicProductDetection.cpp:1308 *** Error *** in UpdateProductNode. Attribute 'Value' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3820652Z 17b0 E DynamicProductDetection.cpp:1308 *** Error *** in UpdateProductNode. Attribute 'Value' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3920594Z 17b0 E DynamicProductDetection.cpp:2818 *** Error *** in SELECT USING. Variable 'Version' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3920594Z 17b0 E DynamicProductDetection.cpp:2172 *** Error *** in COMPARE. Could not find VarName1. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3920594Z 17b0 E DynamicProductDetection.cpp:2172 *** Error *** in COMPARE. Could not find VarName1. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3920594Z 17b0 E DynamicProductDetection.cpp:2172 *** Error *** in COMPARE. Could not find VarName1. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3920594Z 17b0 E DynamicProductDetection.cpp:2172 *** Error *** in COMPARE. Could not find VarName1. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.3920594Z 17b0 E DynamicProductDetection.cpp:2818 *** Error *** in SELECT USING. Variable 'Version' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.4720130Z 17b0 E DynamicProductDetection.cpp:1469 *** Error *** in REGULAR EXPRESSION MATCHING. Bad input variable -- not processed. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.4720130Z 17b0 E DynamicProductDetection.cpp:1357 *** Error *** in ADD. Bad Input1Var variable. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:43.4820072Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:43.4820072Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:43.8118158Z 17b0 E DynamicProductDetection.cpp:1308 *** Error *** in UpdateProductNode. Attribute 'Value' does not exist. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:44.4314562Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:44.5114098Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.2209980Z 17b0 E DynamicProductDetection.cpp:2172 *** Error *** in COMPARE. Could not find VarName1. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:45.2809632Z 17b0 E DynamicProductDetection.cpp:2172 *** Error *** in COMPARE. Could not find VarName1. The rest of the script in this product may be in error as a result.
                     2012-02-08T07:29:45.4908414Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.4908414Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.4908414Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.4908414Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.4908414Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.5008356Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.6207660Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.6207660Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:45.6207660Z 17b0 W DynamicProductDetection.cpp:3446 Possible error in the detection script or the data in the registry for file path information is not correct.
                     2012-02-08T07:29:47.1439752Z 0fe8 S PatchAgent.cpp:1503 Leaving stPatchEngine::CPatchAgent::PatchScan.
                     2012-02-08T07:29:47.1439752Z 0fe8 I PatchAgent.cpp:2056 Patch Scan completed - missing patches 2, missing service packs 0
                     2012-02-08T07:29:47.6677132Z 0fe8 S PatchAgent.cpp:1779 Entering stPatchEngine::CPatchAgent::BuildManifest.
                     2012-02-08T07:29:58.1618168Z 0fe8 S PatchAgent.cpp:1779 Leaving stPatchEngine::CPatchAgent::BuildManifest.
                     2012-02-08T07:29:58.1718110Z 0fe8 I PatchAgent.cpp:623 deploymentState -> DeployingPatches.
                     2012-02-08T07:29:58.1718110Z 0fe8 I PatchAgent.cpp:634 2 files to download.
                     2012-02-08T07:30:02.5093762Z 0fe8 W FileSetCommit.cpp:36 Error 2 moving 'C:ProgramDataShavlik TechnologiesAgent DataPatchPatchDataFoxitReader514.0104_enu.msi' to 'C:ProgramDataShavlik TechnologiesAgent DataPatchPatchDataFoxitReader514.0104_enu.msi'.
                     2012-02-08T07:30:02.5093762Z 0fe8 W FileSetCommit.cpp:36 Error 2 moving 'C:ProgramDataShavlik TechnologiesAgent DataPatchPatchDataSkypeSetup580154.msi' to 'C:ProgramDataShavlik TechnologiesAgent DataPatchPatchDataSkypeSetup580154.msi'.
                     2012-02-08T07:30:02.5193704Z 0fe8 I PatchAgent.cpp:551 All files downloaded synchronously.
                     2012-02-08T07:30:02.5193704Z 0fe8 I PatchAgent.cpp:656 No bits job and patches downloaded successfully.
                     2012-02-08T07:30:02.5193704Z 0fe8 I PatchAgent.cpp:956 After DownloadPatches - State = [2], TotalFailedDownload [0] TotalMissingAndApproved[2] TotalMissingAndApprovedServicepacks[0]
                     2012-02-08T07:30:02.6393008Z 0fe8 W PatchAgent.cpp:154 Failed to copy 'ohotfix.exe' from 'C:ProgramDataShavlik TechnologiesAgent DataPatch' to 'C:ProgramDataShavlik TechnologiesAgent DataPatchPatchData': 2.
                     2012-02-08T07:30:02.6393008Z 0fe8 W PatchAgent.cpp:154 Failed to copy 'ohotfixr.dll' from 'C:ProgramDataShavlik TechnologiesAgent DataPatch' to 'C:ProgramDataShavlik TechnologiesAgent DataPatchPatchData': 2.
                     2012-02-08T07:30:02.6492950Z 0fe8 I PatchAgent.cpp:983 CopyCommonFiles
                     2012-02-08T07:30:02.6592892Z 0fe8 I PatchAgent.cpp:988 CopyPrerequisiteFiles
                     2012-02-08T07:30:02.6592892Z 0fe8 I PatchAgent.cpp:798 InstallPatches
                     2012-02-08T07:30:02.6792776Z 0fe8 I PatchAgent.cpp:819 attemptedListLength [2].
                     2012-02-08T07:30:02.6892718Z 0fe8 I Deployment.cpp:123 prerequisiteCost[1]  downloadCost[2] preDeployCost[0] servicePackCost[0] patchCost[2] postCost[1]
                     2012-02-08T07:30:04.5981640Z 0fe8 I ExecutableAction.cpp:266 Executing C:WindowsSystem32MSIExec.exe /i "C:WindowsTEMP2a723031-142b-4657-ad23-5da8225f5fd7FoxitReader514.0104_enu.msi" /qn DESKTOP_SHORTCUT=0 .
                     2012-02-08T07:30:23.5268377Z 0fe8 I ExecutableAction.cpp:344 Completed executing patch.
                     2012-02-08T07:30:23.5368319Z 0fe8 I ExecutableAction.cpp:266 Executing C:WindowsSystem32cmd.exe /C start /wait MsiExec.exe /X{5C474A83-A45F-470C-9AC8-2BD1C251BF9A} /qn.
                     2012-02-08T07:30:23.9266057Z 0fe8 I ExecutableAction.cpp:344 Completed executing patch.
                     2012-02-08T07:30:23.9266057Z 0fe8 I ExecutableAction.cpp:266 Executing C:WindowsSystem32cmd.exe /C start /wait MsiExec.exe /X{9C538746-C2DC-40FC-B1FB-D4EA7966ABEB} /qn.
                     2012-02-08T07:30:24.0165535Z 0fe8 I ExecutableAction.cpp:344 Completed executing patch.
                     2012-02-08T07:30:24.0165535Z 0fe8 I ExecutableAction.cpp:266 Executing C:WindowsSystem32cmd.exe /C start /wait MsiExec.exe /X{F1CECE09-7CBE-4E98-B435-DA87CDA86167} /qn.
                     2012-02-08T07:30:44.6954173Z 0fe8 I ExecutableAction.cpp:344 Completed executing patch.
                     2012-02-08T07:30:44.6954173Z 0fe8 I ExecutableAction.cpp:266 Executing C:WindowsTEMP2a723031-142b-4657-ad23-5da8225f5fd7SkypeSetup580154.msi  /quiet /norestart.
                     2012-02-08T07:30:44.6954173Z 0fe8 I Deployment.cpp:234 patchesRequiringReboot [0]
                     2012-02-08T07:30:44.7154057Z 0fe8 I ExecutableAction.cpp:266 Executing C:WindowsTEMP2a723031-142b-4657-ad23-5da8225f5fd7qchain.exe.
                     2012-02-08T07:30:44.7553825Z 0fe8 I ExecutableAction.cpp:344 Completed executing patch.
                     2012-02-08T07:30:44.7553825Z 0fe8 I Deployment.cpp:248 postRebootCost [0]
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:907 Processing a patch deployment
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:912 strResult[true] for Q[QFI5140104] BID [FI12-514]
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:916 patch deployment succeeded
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:907 Processing a patch deployment
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:912 strResult[true] for Q[QSKYB580154] BID [SKYPE-25]
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:916 patch deployment succeeded
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:939 Reboot after deployment is not required
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:1010 InstallPatches
                     2012-02-08T07:30:44.7653767Z 0fe8 I PatchAgent.cpp:2256 Post-deployment Scan has been scheduled
                     2012-02-08T07:30:45.2850751Z 0fe8 I PatchAgent.cpp:2300 Deployment results uploaded
                     2012-02-08T07:30:45.2950693Z 0760 I BaseThread.cpp:82 BaseThread::StopThread
                     2012-02-08T07:30:45.2950693Z 0760 I BaseThread.cpp:97 Closing thread
                     2012-02-08T07:30:45.2950693Z 11fc I BaseThread.cpp:82 BaseThread::StopThread
                     2012-02-08T07:30:45.2950693Z 11fc I BaseThread.cpp:97 Closing thread
                • 5. Re: Skype gets deinstalled instead of beeing updated, help!
                  Master
                  Every indication is that the file is being executed correctly. The original vendor file is utilized for the deployment. We were not able to reproduce an issue internally. From all appearances, the installation itself is failing. As this is run in unattended mode, any errors encountered during the installation will not be seen by the end-user.

                  It may be that a component was previously installed or configured incorrectly, or that a component was in use at the time of the installation. The vendor may be able to provide further insight in regards to the failure.

                  I would also suggest attempting to deploy this update with a pre-installation reboot.

                  For further assistance, please feel free to contact support directly, at your leisure. We are available by telephone from 07:00 until 19:00 CST, Monday through Friday at  800.690.6911.
                  • 6. Re: Skype gets deinstalled instead of beeing updated, help!
                    Master
                    thanks, tried to deploy the update with an pre-reboot , it not solving my problem but noticed strange behaviour.
                    In the agent log below, i see pre-reboot is enable, but then it still immediately starts deploying the skype update.
                    how can i fix this?

                    User Image
                    • 7. Re: Skype gets deinstalled instead of beeing updated, help!
                      Master
                      Again, in regards to the installation, it does appear that this is a product installation or configuration related issue, and that the deployment is being carried out correctly by the agent (excepting the pre-deployment reboot process).

                      We are currently investigating the pre-deployment issue, and will post a further update in this regard as soon as we are able.
                      • 8. Re: Skype gets deinstalled instead of beeing updated, help!
                        Master
                        what is the status of the pre-deployment issue ?
                        • 10. Re: Skype gets deinstalled instead of beeing updated, help!
                          Master
                          If you are still unable to resolve the issue you originally reported, we would ask that you contact support directly for further assistance.

                          In regards to the pre-deployment reboot issue which you have reported, we thank you for bringing this to our attention. We were able to identify the issue, and are still working towards a resolution. We apologize for the delayed response, and for any inconvenience this may have caused.