2 Replies Latest reply on Feb 2, 2012 6:20 PM by historicalshavlikemployee

    Waiting for Agent to Register...

    Master
      I am currently running NetChk Protect 7.8. My attempts to push an agent out from the console to our domain devices has gone fairly well, but I am getting more and more failures with the same response:

      The install will start, from the console, and get to the 67% 'Waiting for Agent to register' step. Eventually, it will time out and fail, stating 'Registration Failed'

      I have also tried to do the install manually from the workstations themselves, to no avail. Communication to the console seems to work fine, as I can get to the step where I pick my Agent Policy but it ends shortly after, stating "Install ended prematurely due to error" and that is all.

      It isn't a global FireWall port issue, as most of the installs work just fine, just random workstations do not. The Windows FireWall is not used internally either, so it isn't active. I have attached a log file from the attempted manual install.

      Any ideas?
        • 1. Re: Waiting for Agent to Register...
          Master
          === Logging started: 2/2/2012  12:47:05 ===
          Action 12:47:05: INSTALL.
          Action start 12:47:05: INSTALL.
          Action 12:47:05: PrepareDlg.
          Action start 12:47:05: PrepareDlg.
          Info 2898. WixUI_Font_Normal, Tahoma, 0
          Info 2898. WixUI_Font_Bigger, Tahoma, 0
          Action 12:47:05: PrepareDlg. Dialog created
          Action ended 12:47:05: PrepareDlg. Return value 1.
          Action 12:47:05: AppSearch. Searching for installed applications
          Action start 12:47:05: AppSearch.
          AppSearch: Property: MSXML30_INSTALLED, Signature: MsXml30Reg
          AppSearch: Property: MSXML40_INSTALLED, Signature: MsXml40Reg
          AppSearch: Property: MSXML60_INSTALLED, Signature: MsXml60Reg
          AppSearch: Property: ENHANCEDCRYPTO_INSTALLED, Signature: EnhancedCryptoReg
          AppSearch: Property: NETCHK_CONSOLE_INSTALLED, Signature: NetChkConsoleReg
          AppSearch: Property: AGENT6X_KEY_CONTAINER, Signature: Agent6xKeyContainer
          AppSearch: Property: AGENT6X_INSTALLED, Signature: Agent6xInstalled
          Action ended 12:47:05: AppSearch. Return value 1.
          Action 12:47:05: WixQueryOsDirs.
          Action start 12:47:05: WixQueryOsDirs.
          Action ended 12:47:05: WixQueryOsDirs. Return value 1.
          Action 12:47:05: DetectRootFileSystemAction.
          Action start 12:47:05: DetectRootFileSystemAction.
          Action ended 12:47:05: DetectRootFileSystemAction. Return value 1.
          Action 12:47:05: DetectServerCoreAction.
          Action start 12:47:05: DetectServerCoreAction.
          Action ended 12:47:05: DetectServerCoreAction. Return value 1.
          Action 12:47:05: FindRelatedProducts. Searching for related applications
          Action start 12:47:05: FindRelatedProducts.
          Action ended 12:47:05: FindRelatedProducts. Return value 1.
          Action 12:47:05: LaunchConditions. Evaluating launch conditions
          Action start 12:47:05: LaunchConditions.
          Action ended 12:47:05: LaunchConditions. Return value 1.
          Action 12:47:05: ValidateProductID.
          Action start 12:47:05: ValidateProductID.
          Action ended 12:47:05: ValidateProductID. Return value 1.
          Action 12:47:05: SetSTAgentSrvAccount.
          Action start 12:47:05: SetSTAgentSrvAccount.
          Action ended 12:47:05: SetSTAgentSrvAccount. Return value 1.
          Action 12:47:05: CostInitialize. Computing space requirements
          Action start 12:47:05: CostInitialize.
          Action ended 12:47:05: CostInitialize. Return value 1.
          Action 12:47:05: FileCost. Computing space requirements
          Action start 12:47:05: FileCost.
          Action ended 12:47:05: FileCost. Return value 1.
          Action 12:47:05: CostFinalize. Computing space requirements
          Action start 12:47:05: CostFinalize.
          Action ended 12:47:05: CostFinalize. Return value 1.
          Action 12:47:05: SetUSECURRENTCREDENTIALS.
          Action start 12:47:05: SetUSECURRENTCREDENTIALS.
          Action ended 12:47:05: SetUSECURRENTCREDENTIALS. Return value 1.
          Action 12:47:05: WelcomeDlg.
          Action start 12:47:05: WelcomeDlg.
          Action 12:47:05: WelcomeDlg. Dialog created
          Action 12:47:06: SetAgentId.
          Action start 12:47:06: SetAgentId.
          Action ended 12:47:07: SetAgentId. Return value 1.
          Info 2898. WixUI_Font_Title, Tahoma, 0
          Info 2898. ErrorNotifyText, Tahoma, 0
          Action 12:47:07: RegisterDlg. Dialog created
          Action 12:47:22: GetPolicyList.
          Action start 12:47:22: GetPolicyList.
          Action ended 12:47:34: GetPolicyList. Return value 1.
          Action 12:47:34: PolicyDlg. Dialog created
          Action 12:47:40: VerifyReadyDlg. Dialog created
          Action ended 12:47:41: WelcomeDlg. Return value 1.
          Action 12:47:41: ProgressDlg.
          Action start 12:47:41: ProgressDlg.
          Action 12:47:41: ProgressDlg. Dialog created
          Action ended 12:47:41: ProgressDlg. Return value 1.
          Action 12:47:41: ExecuteAction.
          Action start 12:47:41: ExecuteAction.
          Action 12:47:41: INSTALL.
          Action start 12:47:41: INSTALL.
          Action 12:47:41: AppSearch. Searching for installed applications
          Action start 12:47:41: AppSearch.
          Action ended 12:47:41: AppSearch. Return value 0.
          Action 12:47:41: WixQueryOsDirs.
          Action start 12:47:41: WixQueryOsDirs.
          Action ended 12:47:41: WixQueryOsDirs. Return value 0.
          Action 12:47:41: DetectRootFileSystemAction.
          Action start 12:47:41: DetectRootFileSystemAction.
          Action ended 12:47:41: DetectRootFileSystemAction. Return value 1.
          Action 12:47:41: DetectServerCoreAction.
          Action start 12:47:41: DetectServerCoreAction.
          Action ended 12:47:41: DetectServerCoreAction. Return value 1.
          Action 12:47:41: FindRelatedProducts. Searching for related applications
          Action start 12:47:41: FindRelatedProducts.
          Action ended 12:47:41: FindRelatedProducts. Return value 0.
          Action 12:47:41: LaunchConditions. Evaluating launch conditions
          Action start 12:47:41: LaunchConditions.
          Action ended 12:47:41: LaunchConditions. Return value 1.
          Action 12:47:41: ValidateProductID.
          Action start 12:47:41: ValidateProductID.
          Action ended 12:47:41: ValidateProductID. Return value 1.
          Action 12:47:41: SetSTAgentSrvAccount.
          Action start 12:47:41: SetSTAgentSrvAccount.
          Action ended 12:47:41: SetSTAgentSrvAccount. Return value 1.
          Action 12:47:41: CostInitialize. Computing space requirements
          Action start 12:47:41: CostInitialize.
          Action ended 12:47:41: CostInitialize. Return value 1.
          Action 12:47:41: FileCost. Computing space requirements
          Action start 12:47:41: FileCost.
          Action ended 12:47:41: FileCost. Return value 1.
          Action 12:47:41: CostFinalize. Computing space requirements
          Action start 12:47:41: CostFinalize.
          Action ended 12:47:41: CostFinalize. Return value 1.
          Action 12:47:41: InstallValidate. Validating install
          Action start 12:47:41: InstallValidate.
          Action ended 12:47:41: InstallValidate. Return value 1.
          Action 12:47:41: SaveInstallDir.
          Action start 12:47:41: SaveInstallDir.
          Action ended 12:47:41: SaveInstallDir. Return value 1.
          Action 12:47:41: SetRegisteredAgentIdForSetPrivateKeyAccessAction.
          Action start 12:47:41: SetRegisteredAgentIdForSetPrivateKeyAccessAction.
          Action ended 12:47:41: SetRegisteredAgentIdForSetPrivateKeyAccessAction. Return value 1.
          Action 12:47:41: InstallInitialize.
          Action start 12:47:41: InstallInitialize.
          Action ended 12:47:42: InstallInitialize. Return value 1.
          Action 12:47:42: RemoveExistingProducts. Removing applications
          Action start 12:47:42: RemoveExistingProducts.
          Action ended 12:47:42: RemoveExistingProducts. Return value 1.
          Action 12:47:42: ProcessComponents. Updating component registration
          Action start 12:47:42: ProcessComponents.
          Action 12:47:42: GenerateScript. Generating script operations for action:
          GenerateScript: Updating component registration
          Action ended 12:47:42: ProcessComponents. Return value 1.
          Action 12:47:42: UnpublishFeatures. Unpublishing Product Features
          Action start 12:47:42: UnpublishFeatures.
          Action ended 12:47:42: UnpublishFeatures. Return value 1.
          Action 12:47:42: StopServices. Stopping services
          Action start 12:47:42: StopServices.
          StopServices: Service: Stopping services
          Action ended 12:47:42: StopServices. Return value 1.
          Action 12:47:42: DeleteServices. Deleting services
          Action start 12:47:42: DeleteServices.
          DeleteServices: Service: Deleting services
          Action ended 12:47:42: DeleteServices. Return value 1.
          Action 12:47:42: RemoveRegistryValues. Removing system registry values
          Action start 12:47:42: RemoveRegistryValues.
          RemoveRegistryValues: Key: Removing system registry values, Name:
          Action ended 12:47:42: RemoveRegistryValues. Return value 1.
          Action 12:47:42: RemoveShortcuts. Removing shortcuts
          Action start 12:47:42: RemoveShortcuts.
          Action ended 12:47:42: RemoveShortcuts. Return value 1.
          Action 12:47:42: RemoveFiles. Removing files
          Action start 12:47:42: RemoveFiles.
          RemoveFiles: File: Removing files, Directory:
          Action ended 12:47:42: RemoveFiles. Return value 1.
          Action 12:47:42: RemoveFolders. Removing folders
          Action start 12:47:42: RemoveFolders.
          Action ended 12:47:42: RemoveFolders. Return value 1.
          Action 12:47:42: CreateFolders. Creating folders
          Action start 12:47:42: CreateFolders.
          CreateFolders: Folder: Creating folders
          Action ended 12:47:42: CreateFolders. Return value 1.
          Action 12:47:42: RegisterWithoutCookie.
          Action start 12:47:42: RegisterWithoutCookie.
          RegisterWithoutCookie:  Error 0x8009000d: class STWin32::CWin32Exception at X509Certificate.cpp:194: Error 2148073485: Key does not exist.
          Action ended 12:47:42: RegisterWithoutCookie. Return value 3.
          Action ended 12:47:42: INSTALL. Return value 3.
          Property(S): UpgradeCode = {21A9F2DF-5482-45E7-B56D-9916B9648125}
          Property(S): MSXML30_INSTALLED = XML DOM Document 3.0
          Property(S): MSXML40_INSTALLED = XML DOM Document 4.0
          Property(S): MSXML60_INSTALLED = XML DOM Document 6.0
          Property(S): ENHANCEDCRYPTO_INSTALLED = rsaenh.dll
          Property(S): INSTALLDIR = C:Program FilesShavlik TechnologiesNetChk Agent
          Property(S): APPDATALOGSDIR = C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
          Property(S): APPDATADATADIR = C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesAgent Data
          Property(S): DOWNLOADSTAGINGDIR = C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesAgent DataNew
          Property(S): DOWNLOADOLDDIR = C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesAgent DataOld
          Property(S): AppShortcutDir = C:Documents and SettingsAll UsersStart MenuProgramsShavlik Technologies
          Property(S): ProPatchesFolder = C:WINDOWSProPatches
          Property(S): WixUIRMOption = UseRM
          Property(S): SERVERURI = https://anpmm1:3121
          Property(S): AUTHENTICATIONTYPE = WINDOWS
          Property(S): SERVERUSERNAME = *edited out*
          Property(S): PASSWORD = **********
          Property(S): POLICY = AnMed Off Campus
          Property(S): ALLUSERS = 1
          Property(S): ARPNOMODIFY = 1
          Property(S): ARPNOREPAIR = 1
          Property(S): STAgentSrvAccount = NT AUTHORITYNetworkService
          Property(S): SetPrivateKeyAccessAction = 2CF9DFDDE20D3D8B45F0CA40369AEA2DFD6D1F49
          Property(S): ARPINSTALLLOCATION = C:Program FilesShavlik TechnologiesNetChk Agent
          Property(S): SHAVLIKTECHNOLOGIES = C:Program FilesShavlik Technologies
          Property(S): ProgramFilesFolder = C:Program Files
          Property(S): TARGETDIR = C:
          Property(S): APPDATADIR = C:Documents and SettingsAll UsersApplication DataShavlik Technologies
          Property(S): CommonAppDataFolder = C:Documents and SettingsAll UsersApplication Data
          Property(S): StartupFolder = C:Documents and SettingsAll UsersStart MenuProgramsStartup
          Property(S): ProgramMenuFolder = C:Documents and SettingsAll UsersStart MenuPrograms
          Property(S): SourceDir = c:
          Property(S): ActiveProtectionFolder = C:Program FilesActiveProtection
          Property(S): ProPatchesTempFolder = C:WINDOWSProPatchesTemp
          Property(S): ProPatchesInstallFolder = C:WINDOWSProPatchesInstall
          Property(S): WindowsFolder = C:WINDOWS
          Property(S): VersionNT = 501
          Property(S): Privileged = 1
          Property(S): Manufacturer = Shavlik Technologies
          Property(S): ProductCode = {B5E95B86-5219-4195-8066-4A25E485444C}
          Property(S): ProductLanguage = 1033
          Property(S): ProductName = NetPt Agent
          Property(S): ProductVersion = 7.8.1392.0
          Property(S): ARPCONTACT = support@shavlik.com
          Property(S): ARPHELPLINK = http://www.shavlik.com/support/default.aspx
          Property(S): ARPPRODUCTICON = AgentIcon
          Property(S): ARPURLINFOABOUT = http://www.shavlik.com/
          Property(S): ARPURLUPDATEINFO = http://www.shavlik.com/netchk-protect.aspx
          Property(S): DefaultUIFont = WixUI_Font_Normal
          Property(S): WixUI_Mode = FeatureTree
          Property(S): ErrorDialog = ErrorDlg
          Property(S): SecureCustomProperties = AGENT6X_INSTALLED;AGENT6X_KEY_CONTAINER;ENHANCEDCRYPTO_INSTALLED;MSXML30_INSTALLED;MSXML40_INSTALLED;MSXML60_INSTALLED;NETCHK_CONSOLE_INSTALLED;NEWERSTUFF;OLDERSTUFF;WIX_DIR_COMMON_ALTSTARTUP
          Property(S): MsiHiddenProperties = TempPASSPHRASE;TempPASSWORD
          Property(S): PackageCode = {AC4FEAB6-1CE2-4333-8D9B-00B8684286C2}
          Property(S): ProductState = -1
          Property(S): PackagecodeChanging = 1
          Property(S): CURRENTDIRECTORY = H:
          Property(S): CLIENTUILEVEL = 0
          Property(S): CLIENTPROCESSID = 4204
          Property(S): USERNAME = Information Services
          Property(S): COMPANYNAME = *Edited Out*
          Property(S): VersionDatabase = 300
          Property(S): ACTION = INSTALL
          Property(S): EXECUTEACTION = INSTALL
          Property(S): WIX_DIR_CDBURN_AREA = C:Documents and Settings*Edited Out*Local SettingsApplication DataMicrosoftCD Burning
          Property(S): WIX_DIR_COMMON_ADMINTOOLS = C:Documents and SettingsAll UsersStart MenuProgramsAdministrative Tools
          Property(S): WIX_DIR_COMMON_DOCUMENTS = C:Documents and SettingsAll UsersDocuments
          Property(S): WIX_DIR_COMMON_FAVORITES = C:Documents and SettingsAll UsersFavorites
          Property(S): WIX_DIR_COMMON_MUSIC = C:Documents and SettingsAll UsersDocumentsMy Music
          Property(S): WIX_DIR_COMMON_PICTURES = C:Documents and SettingsAll UsersDocumentsMy Pictures
          Property(S): WIX_DIR_COMMON_VIDEO = C:Documents and SettingsAll UsersDocumentsMy Videos
          Property(S): WIX_DIR_COOKIES = C:Documents and Settings*Edited Out*Cookies
          Property(S): WIX_DIR_DESKTOP = C:Documents and Settings*Edited Out*Desktop
          Property(S): WIX_DIR_HISTORY = C:Documents and Settings*Edited Out*Local SettingsHistory
          Property(S): WIX_DIR_INTERNET_CACHE = C:Documents and SettingsuserLocal SettingsTemporary Internet Files
          Property(S): WIX_DIR_MYMUSIC = C:Documents and Settings*Edited Out*My DocumentsMy Music
          Property(S): WIX_DIR_MYPICTURES = C:Documents and Settings*Edited Out*My DocumentsMy Pictures
          Property(S): WIX_DIR_NETHOOD = C:Documents and Settings*Edited Out*NetHood
          Property(S): WIX_DIR_PERSONAL = C:Documents and Settings*Edited Out*My Documents
          Property(S): WIX_DIR_PRINTHOOD = C:Documents and Settings*Edited Out*PrintHood
          Property(S): WIX_DIR_PROFILE = C:Documents and Settings*Edited Out*
          Property(S): WIX_DIR_RECENT = C:Documents and Settings*Edited Out*Recent
          Property(S): WIX_DIR_RESOURCES = C:WINDOWS esources
          Property(S): ROOTDRIVE = C:
          Property(S): INSTALLLEVEL = 1
          Property(S): SECONDSEQUENCE = 1
          Property(S): REGISTEREDAGENTID = 2CF9DFDDE20D3D8B45F0CA40369AEA2DFD6D1F49
          Property(S): CONNECTIONSUCCEEDED = 1
          Property(S): ADDLOCAL = Agent
          Property(S): VersionMsi = 3.01
          Property(S): WindowsBuild = 2600
          Property(S): ServicePackLevel = 3
          Property(S): ServicePackLevelMinor = 0
          Property(S): MsiNTProductType = 1
          Property(S): WindowsVolume = C:
          Property(S): SystemFolder = C:WINDOWSsystem32
          Property(S): System16Folder = C:WINDOWSsystem
          Property(S): RemoteAdminTS = 1
          Property(S): TempFolder = C:DOCUME~1*Edited Out*LOCALS~1Temp
          Property(S): CommonFilesFolder = C:Program FilesCommon Files
          Property(S): AppDataFolder = C:Documents and Settings*Edited Out*Application Data
          Property(S): FavoritesFolder = C:Documents and Settings*Edited Out*Favorites
          Property(S): NetHoodFolder = C:Documents and Settings*Edited Out*NetHood
          Property(S): PersonalFolder = C:Documents and Settings*Edited Out*My Documents
          Property(S): PrintHoodFolder = C:Documents and Settings*Edited Out*PrintHood
          Property(S): RecentFolder = C:Documents and Settings*Edited Out*Recent
          Property(S): SendToFolder = C:Documents and Settings*Edited Out*SendTo
          Property(S): TemplateFolder = C:Documents and SettingsAll UsersTemplates
          Property(S): LocalAppDataFolder = C:Documents and Settings*Edited Out*Local SettingsApplication Data
          Property(S): MyPicturesFolder = C:Documents and Settings*Edited Out*My DocumentsMy Pictures
          Property(S): AdminToolsFolder = C:Documents and SettingsAll UsersStart MenuProgramsAdministrative Tools
          Property(S): StartMenuFolder = C:Documents and SettingsAll UsersStart Menu
          Property(S): DesktopFolder = C:Documents and SettingsAll UsersDesktop
          Property(S): FontsFolder = C:WINDOWSFonts
          Property(S): GPTSupport = 1
          Property(S): OLEAdvtSupport = 1
          Property(S): ShellAdvtSupport = 1
          Property(S): Intel = 6
          Property(S): PhysicalMemory = 3543
          Property(S): VirtualMemory = 4489
          Property(S): AdminUser = 1
          Property(S): LogonUser = user
          Property(S): UserSID = S-1-5-21-1726295007-415763877-903097961-8322
          Property(S): UserLanguageID = 1033
          Property(S): ComputerName = MCCRUXP06
          Property(S): SystemLanguageID = 1033
          Property(S): ScreenX = 1920
          Property(S): ScreenY = 1080
          Property(S): CaptionHeight = 26
          Property(S): BorderTop = 1
          Property(S): BorderSide = 1
          Property(S): TextHeight = 16
          Property(S): ColorBits = 16
          Property(S): TTCSupport = 1
          Property(S): Time = 12:47:43
          Property(S): Date = 2/2/2012
          Property(S): MsiNetAssemblySupport = 4.0.30319.1
          Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
          Property(S): RedirectedDllSupport = 2
          Property(S): DATABASE = C:WINDOWSInstaller373158.msi
          Property(S): OriginalDatabase = c:AgentInstaller.msi
          Property(S): UILevel = 5
          Property(S): Preselected = 1
          Property(S): RootFileSystem = NTFS
          Property(S): CostingComplete = 1
          Property(S): OutOfDiskSpace = 0
          Property(S): OutOfNoRbDiskSpace = 0
          Property(S): PrimaryVolumeSpaceAvailable = 0
          Property(S): PrimaryVolumeSpaceRequired = 0
          Property(S): PrimaryVolumeSpaceRemaining = 0
          Property(S): SOURCEDIR = c:
          Property(S): SourcedirProduct = {B5E95B86-5219-4195-8066-4A25E485444C}
          Action ended 12:47:43: ExecuteAction. Return value 3.
          Action 12:47:43: FatalError.
          Action start 12:47:43: FatalError.
          Action 12:47:43: FatalError. Dialog created
          Action ended 12:47:44: FatalError. Return value 2.
          Action ended 12:47:44: INSTALL. Return value 3.
          Property(C): UpgradeCode = {21A9F2DF-5482-45E7-B56D-9916B9648125}
          Property(C): MSXML30_INSTALLED = XML DOM Document 3.0
          Property(C): MSXML40_INSTALLED = XML DOM Document 4.0
          Property(C): MSXML60_INSTALLED = XML DOM Document 6.0
          Property(C): ENHANCEDCRYPTO_INSTALLED = rsaenh.dll
          Property(C): INSTALLDIR = c:Program FilesShavlik TechnologiesNetChk Agent
          Property(C): APPDATALOGSDIR = c:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
          Property(C): APPDATADATADIR = c:Documents and SettingsAll UsersApplication DataShavlik TechnologiesAgent Data
          Property(C): DOWNLOADSTAGINGDIR = c:Documents and SettingsAll UsersApplication DataShavlik TechnologiesAgent DataNew
          Property(C): DOWNLOADOLDDIR = c:Documents and SettingsAll UsersApplication DataShavlik TechnologiesAgent DataOld
          Property(C): AppShortcutDir = c:Documents and SettingsAll UsersStart MenuProgramsShavlik Technologies
          Property(C): ProPatchesFolder = c:WINDOWSProPatches
          Property(C): WixUIRMOption = UseRM
          Property(C): SERVERURI = https://*Edited Out*:3121
          Property(C): AUTHENTICATIONTYPE = WINDOWS
          Property(C): SERVERUSERNAME = *edited out*
          Property(C): PASSWORD = **********
          Property(C): POLICY = AnMed Off Campus
          Property(C): ALLUSERS = 1
          Property(C): ARPNOMODIFY = 1
          Property(C): ARPNOREPAIR = 1
          Property(C): STAgentSrvAccount = NT AUTHORITYNetworkService
          Property(C): SHAVLIKTECHNOLOGIES = c:Program FilesShavlik Technologies
          Property(C): ProgramFilesFolder = c:Program Files
          Property(C): TARGETDIR = c:
          Property(C): APPDATADIR = c:Documents and SettingsAll UsersApplication DataShavlik Technologies
          Property(C): CommonAppDataFolder = c:Documents and SettingsAll UsersApplication Data
          Property(C): StartupFolder = c:Documents and SettingsAll UsersStart MenuProgramsStartup
          Property(C): ProgramMenuFolder = c:Documents and SettingsAll UsersStart MenuPrograms
          Property(C): SourceDir = c:
          Property(C): ActiveProtectionFolder = c:Program FilesActiveProtection
          Property(C): ProPatchesTempFolder = c:WINDOWSProPatchesTemp
          Property(C): ProPatchesInstallFolder = c:WINDOWSProPatchesInstall
          Property(C): WindowsFolder = c:WINDOWS
          Property(C): VersionNT = 501
          Property(C): Privileged = 1
          Property(C): Manufacturer = Shavlik Technologies
          Property(C): ProductCode = {B5E95B86-5219-4195-8066-4A25E485444C}
          Property(C): ProductLanguage = 1033
          Property(C): ProductName = NetPt Agent
          Property(C): ProductVersion = 7.8.1392.0
          Property(C): ARPCONTACT = support@shavlik.com
          Property(C): ARPHELPLINK = http://www.shavlik.com/support/default.aspx
          Property(C): ARPPRODUCTICON = AgentIcon
          Property(C): ARPURLINFOABOUT = http://www.shavlik.com/
          Property(C): ARPURLUPDATEINFO = http://www.shavlik.com/netchk-protect.aspx
          Property(C): DefaultUIFont = WixUI_Font_Normal
          Property(C): WixUI_Mode = FeatureTree
          Property(C): ErrorDialog = ErrorDlg
          Property(C): SecureCustomProperties = AGENT6X_INSTALLED;AGENT6X_KEY_CONTAINER;ENHANCEDCRYPTO_INSTALLED;MSXML30_INSTALLED;MSXML40_INSTALLED;MSXML60_INSTALLED;NETCHK_CONSOLE_INSTALLED;NEWERSTUFF;OLDERSTUFF;WIX_DIR_COMMON_ALTSTARTUP
          Property(C): MsiHiddenProperties = TempPASSPHRASE;TempPASSWORD
          Property(C): PackageCode = {AC4FEAB6-1CE2-4333-8D9B-00B8684286C2}
          Property(C): ProductState = -1
          Property(C): PackagecodeChanging = 1
          Property(C): CURRENTDIRECTORY = H:
          Property(C): CLIENTUILEVEL = 0
          Property(C): CLIENTPROCESSID = 4204
          Property(C): VersionDatabase = 300
          Property(C): VersionMsi = 3.01
          Property(C): WindowsBuild = 2600
          Property(C): ServicePackLevel = 3
          Property(C): ServicePackLevelMinor = 0
          Property(C): MsiNTProductType = 1
          Property(C): WindowsVolume = c:
          Property(C): SystemFolder = C:WINDOWSsystem32
          Property(C): System16Folder = C:WINDOWSsystem
          Property(C): RemoteAdminTS = 1
          Property(C): TempFolder = C:DOCUME~1*Edited Out*rLOCALS~1Temp
          Property(C): CommonFilesFolder = C:Program FilesCommon Files
          Property(C): AppDataFolder = C:Documents and Settings*Edited Out*rApplication Data
          Property(C): FavoritesFolder = C:Documents and Settings*Edited Out*Favorites
          Property(C): NetHoodFolder = C:Documents and Settings*Edited Out*NetHood
          Property(C): PersonalFolder = C:Documents and Settings*Edited Out*My Documents
          Property(C): PrintHoodFolder = C:Documents and Settings*Edited Out*PrintHood
          Property(C): RecentFolder = C:Documents and Settings*Edited Out*Recent
          Property(C): SendToFolder = C:Documents and Settings*Edited Out*SendTo
          Property(C): TemplateFolder = C:Documents and SettingsAll UsersTemplates
          Property(C): LocalAppDataFolder = C:Documents and Settings*Edited Out*Local SettingsApplication Data
          Property(C): MyPicturesFolder = C:Documents and Settings*Edited Out*My DocumentsMy Pictures
          Property(C): AdminToolsFolder = C:Documents and SettingsAll UsersStart MenuProgramsAdministrative Tools
          Property(C): StartMenuFolder = C:Documents and SettingsAll UsersStart Menu
          Property(C): DesktopFolder = C:Documents and SettingsAll UsersDesktop
          Property(C): FontsFolder = C:WINDOWSFonts
          Property(C): GPTSupport = 1
          Property(C): OLEAdvtSupport = 1
          Property(C): ShellAdvtSupport = 1
          Property(C): Intel = 6
          Property(C): PhysicalMemory = 3543
          Property(C): VirtualMemory = 4487
          Property(C): AdminUser = 1
          Property(C): LogonUser = user
          Property(C): UserSID = S-1-5-21-1726295007-415763877-903097961-8322
          Property(C): UserLanguageID = 1033
          Property(C): ComputerName = MCCRUXP06
          Property(C): SystemLanguageID = 1033
          Property(C): ScreenX = 1920
          Property(C): ScreenY = 1080
          Property(C): CaptionHeight = 26
          Property(C): BorderTop = 1
          Property(C): BorderSide = 1
          Property(C): TextHeight = 16
          Property(C): ColorBits = 16
          Property(C): TTCSupport = 1
          Property(C): Time = 12:47:44
          Property(C): Date = 2/2/2012
          Property(C): MsiNetAssemblySupport = 4.0.30319.1
          Property(C): MsiWin32AssemblySupport = 5.1.2600.5512
          Property(C): RedirectedDllSupport = 2
          Property(C): USERNAME = Information Services
          Property(C): COMPANYNAME = *Edited Out*h
          Property(C): DATABASE = c:DOCUME~1*Edited Out*LOCALS~1Temp3e982b.msi
          Property(C): OriginalDatabase = c:AgentInstaller.msi
          Property(C): SOURCEDIR = c:
          Property(C): VersionHandler = 3.01
          Property(C): UILevel = 5
          Property(C): ACTION = INSTALL
          Property(C): EXECUTEACTION = INSTALL
          Property(C): WIX_DIR_CDBURN_AREA = C:Documents and SettingsuserLocal SettingsApplication DataMicrosoftCD Burning
          Property(C): WIX_DIR_COMMON_ADMINTOOLS = C:Documents and SettingsAll UsersStart MenuProgramsAdministrative Tools
          Property(C): WIX_DIR_COMMON_DOCUMENTS = C:Documents and SettingsAll UsersDocuments
          Property(C): WIX_DIR_COMMON_FAVORITES = C:Documents and SettingsAll UsersFavorites
          Property(C): WIX_DIR_COMMON_MUSIC = C:Documents and SettingsAll UsersDocumentsMy Music
          Property(C): WIX_DIR_COMMON_PICTURES = C:Documents and SettingsAll UsersDocumentsMy Pictures
          Property(C): WIX_DIR_COMMON_VIDEO = C:Documents and SettingsAll UsersDocumentsMy Videos
          Property(C): WIX_DIR_COOKIES = C:Documents and Settings*Edited Out*rCookies
          Property(C): WIX_DIR_DESKTOP = C:Documents and Settings*Edited Out*Desktop
          Property(C): WIX_DIR_HISTORY = C:Documents and Settings*Edited Out*Local SettingsHistory
          Property(C): WIX_DIR_INTERNET_CACHE = C:Documents and Settings*Edited Out*Local SettingsTemporary Internet Files
          Property(C): WIX_DIR_MYMUSIC = C:Documents and Settings*Edited Out*My DocumentsMy Music
          Property(C): WIX_DIR_MYPICTURES = C:Documents and Settings*Edited Out*My DocumentsMy Pictures
          Property(C): WIX_DIR_NETHOOD = C:Documents and Settings*Edited Out*NetHood
          Property(C): WIX_DIR_PERSONAL = C:Documents and Settings*Edited Out*My Documents
          Property(C): WIX_DIR_PRINTHOOD = C:Documents and Settings*Edited Out*PrintHood
          Property(C): WIX_DIR_PROFILE = C:Documents and Settings*Edited Out*
          Property(C): WIX_DIR_RECENT = C:Documents and Settings*Edited Out*Recent
          Property(C): WIX_DIR_RESOURCES = C:WINDOWS esources
          Property(C): RootFileSystem = NTFS
          Property(C): ROOTDRIVE = c:
          Property(C): CostingComplete = 1
          Property(C): OutOfDiskSpace = 0
          Property(C): OutOfNoRbDiskSpace = 0
          Property(C): PrimaryVolumeSpaceAvailable = 0
          Property(C): PrimaryVolumeSpaceRequired = 0
          Property(C): PrimaryVolumeSpaceRemaining = 0
          Property(C): INSTALLLEVEL = 1
          Property(C): REGISTEREDAGENTID = 2CF9DFDDE20D3D8B45F0CA40369AEA2DFD6D1F49
          Property(C): CONNECTIONSUCCEEDED = 1
          === Logging stopped: 2/2/2012  12:47:44 ===
          MSI (c) (6C:08) [12:47:44:486]: Product: NetPt Agent -- Installation failed.

          • 2. Re: Waiting for Agent to Register...
            Master

            Based upon the description, as well as the following error line, it appears that there may be an issue with the machine key:

            RegisterWithoutCookie:  Error 0x8009000d: class STWin32::CWin32Exception at X509Certificate.cpp:194: Error 2148073485: Key does not exist.

            Was there an attempt to install the agent using insufficient credentials prior to this?

            You can try the following:

            1)Navigate to the following directory (depending upon operating system):

            C:Documents and SettingsAll UsersApplication DataMicrosoftCryptoRSAMachineKeys

            C:ProgramDataMicrosoftCryptoRSAMachineKeys

            2) Open the first file in the list (using a basic text editor such as Notepad), and look for the clear text 'agent'. If you do not see the word 'agent' in clear text, move to the next file in the list.

            3) Once you have identified the file containing the clear text 'agent' (this is the machine key for the agent software), delete said file.

            4) Retry the agent installation.