3 Replies Latest reply on Jan 27, 2012 6:29 PM by historicalshavlikemployee

    DFS Distribution Server

    Master
      Please help.  I'm new to Shavlik NetChk Protect, though I'm rather experienced at enterprise system management, software deployment and patching in general.

      I want to set up NetChk to synchronize its downloaded patches with our DfsApps path, which is replicated to all sites, allowing local access at each site.

      I have it set up, and I have provided domain admin credentials for Console Connection to Distribution Server.  The Test Connection button returns Success.

      I have also looked in the path, and since I added it last week, a number of files have already been added.  These seem to be the Engines and Definitions files.

      When I go to the Synchronize tab, I am able to synchronize Engines and Definitions successfully.  However, if I try to get a File Status Report, or to Synchronize Download Center, it fails with error "Cannot connect to remote machine".

      What do I need to do to allow Synchronize Download Center to work successfully?

      Thanks,
      Sandra
        • 1. Re: DFS Distribution Server
          Master
          Which version of Protect are you currently using? Where is the patch directory hosted (this will be the 'Patch download directory' identified under the 'Patch Downloads' tab within the 'Tools>Options' menu)? It could be that the local machine account does not have permissions to the patch directory.

          If all else fails, contacting support directly will allow us the option of obtaining and analyzing log files, which will likely provide more insight.
          • 2. Re: DFS Distribution Server
            Master
            Sorry for the late reply.  I'm only at this client once a week.  Also, I don't think I received an email alert from the forum when your reply was posted.

            We're on v7.6.0, build 1496.  I think that is the latest.

            The Patch download directory is in the default location:  C:ProgramDataShavlik TechnologiesNetChkPatches

            It was not a permission problem with the machine account - the Test Connection button returns Success, and it works against the same directory when not specifying the path via DFS, but via the server name directly.

            My theory is this:  the dfs path looks like \DomainNameDfsAppsPatches.  The first thing that Shavlik tries when you click on File Status Report or Synchronize Download Center is to assume that \DomainName is a server name, and then proceeds to attempt to connect to it.  Well, in the case of a domain dfs root, the UNC path is not in the form of \ServerNameShareName, and the program cannot assume that the first part is a server name.

            My workaround:  I hardcoded the local DfsApps replica in the field 'Unc path' under 'Console connection to distribution server' section, i.e. \ServerNameAppsPatches.  I left the Dfs path as is for the Target machines.  Now it all works.  Ironically, when I go back to Edit this Distribution Server entry, it again displays the Dfs path for both UNC path fields.  But on the screen that shows the list of Distribution Servers in table format, the Console Path reads \ServerNameAppsPatches, and not the Dfs path.

            You might want to put in a ticket for the developers to fix this inconsistent connection and display behaviour for other customers in a future patch.  We're good with the workaround for now.

            Thanks,
            Sandra

            • 3. Re: DFS Distribution Server
              Master
              It is great that you were able to resolve this issue! The latest version is actually 8.0, which you can obtain as follows:

              http://www.shavlik.com/downloads.aspx