1 Reply Latest reply on Dec 22, 2011 9:13 PM by historicalshavlikemployee

    filesystem must be ntfs

    Master
      Hi
      When attempting to install the latest version of the agent on a Win7 machine over an old version i get the error

      "Filesystem must be NTFS"

      The Filesystem is already NTFS.

      I also get this error when trying to remove the old version manually or assign a policy to this client.

      Many thanks

      Mark
        • 1. Re: filesystem must be ntfs
          Master
          Hi Mark,

          I see you do have a case with us open on this issue. There are a couple things I'd suggest sending if you can:

          1. An export of msinfo32.exe from the machine where you have this problem. To do this, go to Start > Run (or search on newer OS's will work), then type msinfo32.exe and hit enter. When the System Information screen comes up go to File > Export. This creates an export to txt.

          2. Logs (if any) from the machine where you have this error. They should be located in one of the following directories:
          -Vista, 2008,  & Win7: C:ProgramDataShavlik TechnologiesLogs
          -Windows XP & 2003: C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
          (These may be in a VMware directory rather than Shavlik Technologies for v.8.0 and above.)

          Hopefully these will help us find out why you're seeing this error.