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It would be best with this issue if we can have you open a case with the support team.
If you could please use the following steps to obtain trace logs from the agent it would be very helpful as well.
-In the Protect console go to Agent Policies > Your policy > General Settings > Logging Level. Set the logging level to Verbose. Click Save and update agents.
On the agent (client) machine:
-Stop all Shavlik (VMware vCenter Protect) services. You may also need to kill the process(es) for the agent.
-Delete all the logs from:
-Vista, 2008, & Win7: C:ProgramDataShavlik TechnologiesLogs
-Windows XP & 2003: C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
(These may be in a VMware directory rather than Shavlik Technologies for v.8.0 and above.)
-Start the Shavlik (VMware vCenter Protect) services.
-Reproduce the error/issue.
-Afterwards please zip and send all the logs.
Was there ever a solution to this error?
This error is typically related to a permissions issue existing with the machine keys folder (or with the machine key specific to the agent). Without advanced troubleshooting, it is difficult to prescribe a solution. We would urge you to contact support directly for assistance if you are experiencing some thing similar.