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Is the machine in question on the same subnet as the Protect console? I would certainly suspect network latency (possibly packet loss) or an issue with the machine's NIC. It may be best to contact support directly so that we can obtain some log files for better analysis.
They are on the same subnet. Also whats strange is that if we install the agent on the client, it can request just fine from the server and the scan takes 30 seconds. Per the logs the server sends info to the client, the client sends it to the server but the server says it receives it. We will be gathering more network traffic to analyze to rule out any communication issues.
When scanning agentlessly, the console performs numerous reads and writes across the network (i.e. reading the registry and directory structure of the target machine, writing to the database, etc.). When scanning via agent, the agent machine handles the entire scan process locally, then passes the results to the console machine.
Please do not hesitate to contact us directly. We are available by telephone, toll-free, from 07:00 until 19:00 CST, Monday through Friday at 800.690.6911. If nothing else, we may be able to generate and obtain some log files for analysis which may provide some further insight.