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If you need help urgently I highly recommend calling us on the support line. We're available Mon - Fri 7AM to 7PM US CST.
When scheduling a task (i.e. a recurring scan), the 'run as' credentials must have the necessary permissions to complete the task. If there are stored credentials within the machine group involved in the task, the 'run as' credentials must also have been used to store the credentials in order to successfully decrypt them at execution.
The 'run as' credentials will typically be set with the 'default credentials' stored in the program options (e.g. the 'Tools>Options' menu).
You can also find detailed information regarding usage from our online documentation, located as follows:
We have on-deman training videos available as follows:
The administration guide also provides detailed product and usage information, and is accessible via the 'Help>Index' menu. Else, as was previously stated, you can contact support via telephone for immediate assistance.