1 Reply Latest reply on Aug 26, 2011 1:40 PM by historicalshavlikemployee

    2008 R2 server NetProtect Registration failed at 67%.

    Master

      I have a Windows 2008 R2 Standard server.   I have many of these types of servers in my enviorment.   I can scan and patch the server fine but am unable to deploy NetProtect to this one box for some reason.   It gets to 67 percent then says registration failed.   Below is the log toward the bottom it says installation failed but I'm unaware of how to resolve this issue.  

      IPV6 is off, Firewall is off as well.

      Agent DataOld
      Property(S): AppShortcutDir = C:ProgramDataMicrosoftWindowsStart MenuProgramsShavlik Technologies
      Property(S): ProPatchesFolder = C:WindowsProPatches
      Property(S): WixUIRMOption = UseRM
      Property(S): SERVERURI = https://shavlik.company.local:3121
      Property(S): AUTHENTICATIONTYPE = PASSPHRASE
      Property(S): ALLUSERS = 1
      Property(S): ARPNOMODIFY = 1
      Property(S): ARPNOREPAIR = 1
      Property(S): STAgentSrvAccount = NT AUTHORITYNetworkService
      Property(S): SetPrivateKeyAccessAction = C8752D5ABE15B8D7FE2F35F242B5703431E153E7
      Property(S): ARPINSTALLLOCATION = C:Program Files (x86)Shavlik TechnologiesNetChk Agent
      Property(S): SHAVLIKTECHNOLOGIES = C:Program Files (x86)Shavlik Technologies
      Property(S): ProgramFilesFolder = C:Program Files (x86)
      Property(S): TARGETDIR = C:
      Property(S): APPDATADIR = C:ProgramDataShavlik Technologies
      Property(S): CommonAppDataFolder = C:ProgramData
      Property(S): StartupFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup
      Property(S): ProgramMenuFolder = C:ProgramDataMicrosoftWindowsStart MenuPrograms
      Property(S): SourceDir = C:WindowsTEMPe40dc839-d916-48bc-9fc1-c4fd44b08b07
      Property(S): ActiveProtectionFolder = C:Program Files (x86)ActiveProtection
      Property(S): ProPatchesTempFolder = C:WindowsProPatchesTemp
      Property(S): ProPatchesInstallFolder = C:WindowsProPatchesInstall
      Property(S): WindowsFolder = C:Windows
      Property(S): VersionNT = 601
      Property(S): Privileged = 1
      Property(S): Manufacturer = Shavlik Technologies
      Property(S): ProductCode = {B5E95B86-5219-4195-8066-4A25E485444C}
      Property(S): ProductLanguage = 1033
      Property(S): ProductName = NetPt Agent
      Property(S): ProductVersion = 7.8.1392.0
      Property(S): ARPCONTACT = support@shavlik.com
      Property(S): ARPHELPLINK = http://www.shavlik.com/support/default.aspx
      Property(S): ARPPRODUCTICON = AgentIcon
      Property(S): ARPURLINFOABOUT = http://www.shavlik.com/
      Property(S): ARPURLUPDATEINFO = http://www.shavlik.com/netchk-protect.aspx
      Property(S): DefaultUIFont = WixUI_Font_Normal
      Property(S): WixUI_Mode = FeatureTree
      Property(S): ErrorDialog = ErrorDlg
      Property(S): SecureCustomProperties = AGENT6X_INSTALLED;AGENT6X_KEY_CONTAINER;ENHANCEDCRYPTO_INSTALLED;MSXML30_INSTALLED;MSXML40_INSTALLED;MSXML60_INSTALLED;NETCHK_CONSOLE_INSTALLED;NEWERSTUFF;OLDERSTUFF;WIX_DIR_COMMON_ALTSTARTUP
      Property(S): MsiHiddenProperties = TempPASSPHRASE;TempPASSWORD
      Property(S): MsiLogFileLocation = C:WindowsTEMPe40dc839-d916-48bc-9fc1-c4fd44b08b07AgentInstaller.log
      Property(S): PackageCode = {AC4FEAB6-1CE2-4333-8D9B-00B8684286C2}
      Property(S): ProductState = -1
      Property(S): PackagecodeChanging = 1
      Property(S): INSTALLCOOKIE = 4a9aa6f4-74fa-459e-9ddb-1d675652dd78
      Property(S): CURRENTDIRECTORY = C:WindowsTEMPe40dc839-d916-48bc-9fc1-c4fd44b08b07
      Property(S): CLIENTUILEVEL = 3
      Property(S): CLIENTPROCESSID = 4320
      Property(S): VersionDatabase = 300
      Property(S): VersionMsi = 5.00
      Property(S): WindowsBuild = 7601
      Property(S): ServicePackLevel = 1
      Property(S): ServicePackLevelMinor = 0
      Property(S): MsiNTProductType = 3
      Property(S): WindowsVolume = C:
      Property(S): System64Folder = C:Windowssystem32
      Property(S): SystemFolder = C:WindowsSysWOW64
      Property(S): RemoteAdminTS = 1
      Property(S): TempFolder = C:WindowsTEMP
      Property(S): CommonFilesFolder = C:Program Files (x86)Common Files
      Property(S): ProgramFiles64Folder = C:Program Files
      Property(S): CommonFiles64Folder = C:Program FilesCommon Files
      Property(S): AppDataFolder = C:Windowssystem32configsystemprofileAppDataRoaming
      Property(S): FavoritesFolder = C:Windowssystem32configsystemprofileFavorites
      Property(S): NetHoodFolder = C:Windowssystem32configsystemprofileAppDataRoamingMicrosoftWindowsNetwork Shortcuts
      Property(S): PersonalFolder = C:Windowssystem32configsystemprofileDocuments
      Property(S): PrintHoodFolder = C:Windowssystem32configsystemprofileAppDataRoamingMicrosoftWindowsPrinter Shortcuts
      Property(S): RecentFolder = C:Windowssystem32configsystemprofileAppDataRoamingMicrosoftWindowsRecent
      Property(S): SendToFolder = C:Windowssystem32configsystemprofileAppDataRoamingMicrosoftWindowsSendTo
      Property(S): TemplateFolder = C:ProgramDataMicrosoftWindowsTemplates
      Property(S): LocalAppDataFolder = C:Windowssystem32configsystemprofileAppDataLocal
      Property(S): MyPicturesFolder = C:Windowssystem32configsystemprofilePictures
      Property(S): AdminToolsFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsAdministrative Tools
      Property(S): StartMenuFolder = C:ProgramDataMicrosoftWindowsStart Menu
      Property(S): DesktopFolder = C:UsersPublicDesktop
      Property(S): FontsFolder = C:WindowsFonts
      Property(S): GPTSupport = 1
      Property(S): OLEAdvtSupport = 1
      Property(S): ShellAdvtSupport = 1
      Property(S): MsiAMD64 = 6
      Property(S): Msix64 = 6
      Property(S): Intel = 6
      Property(S): PhysicalMemory = 4096
      Property(S): VirtualMemory = 7151
      Property(S): AdminUser = 1
      Property(S): MsiTrueAdminUser = 1
      Property(S): LogonUser = SYSTEM
      Property(S): UserSID = S-1-5-18
      Property(S): UserLanguageID = 1033
      Property(S): ComputerName = ELEADFTPS01
      Property(S): SystemLanguageID = 1033
      Property(S): ScreenX = 1024
      Property(S): ScreenY = 768
      Property(S): CaptionHeight = 19
      Property(S): BorderTop = 1
      Property(S): BorderSide = 1
      Property(S): TextHeight = 16
      Property(S): TextInternalLeading = 3
      Property(S): ColorBits = 32
      Property(S): TTCSupport = 1
      Property(S): Time = 9:57:24
      Property(S): Date = 8/25/2011
      Property(S): MsiNetAssemblySupport = 4.0.30319.1
      Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
      Property(S): RedirectedDllSupport = 2
      Property(S): MsiRunningElevated = 1
      Property(S): USERNAME = Windows User
      Property(S): DATABASE = C:WindowsInstaller18187aeb.msi
      Property(S): OriginalDatabase = C:WindowsTEMPe40dc839-d916-48bc-9fc1-c4fd44b08b07agentInstaller.msi
      Property(S): UILevel = 2
      Property(S): ACTION = INSTALL
      Property(S): WIX_DIR_COMMON_ADMINTOOLS = C:ProgramDataMicrosoftWindowsStart MenuProgramsAdministrative Tools
      Property(S): WIX_DIR_COMMON_ALTSTARTUP = C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup
      Property(S): WIX_DIR_COMMON_DOCUMENTS = C:UsersPublicDocuments
      Property(S): WIX_DIR_COMMON_FAVORITES = C:UsersDefaultFavorites
      Property(S): WIX_DIR_COMMON_MUSIC = C:UsersPublicMusic
      Property(S): WIX_DIR_COMMON_PICTURES = C:UsersPublicPictures
      Property(S): WIX_DIR_COMMON_VIDEO = C:UsersPublicVideos
      Property(S): WIX_DIR_COOKIES = C:UsersDefaultAppDataRoamingMicrosoftWindowsCookies
      Property(S): WIX_DIR_DESKTOP = C:UsersDefaultDesktop
      Property(S): WIX_DIR_HISTORY = C:UsersDefaultAppDataLocalMicrosoftWindowsHistory
      Property(S): WIX_DIR_INTERNET_CACHE = C:UsersDefaultAppDataLocalMicrosoftWindowsTemporary Internet Files
      Property(S): WIX_DIR_MYMUSIC = C:UsersDefaultMusic
      Property(S): WIX_DIR_MYPICTURES = C:UsersDefaultPictures
      Property(S): WIX_DIR_MYVIDEO = C:UsersDefaultVideos
      Property(S): WIX_DIR_NETHOOD = C:UsersDefaultAppDataRoamingMicrosoftWindowsNetwork Shortcuts
      Property(S): WIX_DIR_PERSONAL = C:UsersDefaultDocuments
      Property(S): WIX_DIR_PRINTHOOD = C:UsersDefaultAppDataRoamingMicrosoftWindowsPrinter Shortcuts
      Property(S): WIX_DIR_PROFILE = C:Windowssystem32configsystemprofile
      Property(S): WIX_DIR_RECENT = C:UsersDefaultAppDataRoamingMicrosoftWindowsRecent
      Property(S): WIX_DIR_RESOURCES = C:Windows esources
      Property(S): RootFileSystem = NTFS
      Property(S): ROOTDRIVE = C:
      Property(S): CostingComplete = 1
      Property(S): OutOfDiskSpace = 0
      Property(S): OutOfNoRbDiskSpace = 0
      Property(S): PrimaryVolumeSpaceAvailable = 0
      Property(S): PrimaryVolumeSpaceRequired = 0
      Property(S): PrimaryVolumeSpaceRemaining = 0
      Property(S): INSTALLLEVEL = 1
      Property(S): REGISTEREDAGENTID = C8752D5ABE15B8D7FE2F35F242B5703431E153E7
      Property(S): SOURCEDIR = C:WindowsTEMPe40dc839-d916-48bc-9fc1-c4fd44b08b07
      Property(S): SourcedirProduct = {B5E95B86-5219-4195-8066-4A25E485444C}
      MSI (s) (B0:AC) [09:57:24:231]: Note: 1: 1708
      MSI (s) (B0:AC) [09:57:24:231]: Product: NetPt Agent -- Installation failed.

      MSI (s) (B0:AC) [09:57:24:232]: Windows Installer installed the product. Product Name: NetPt Agent. Product Version: 7.8.1392.0. Product Language: 1033. Manufacturer: Shavlik Technologies. Installation success or error status: 1603.

      MSI (s) (B0:AC) [09:57:24:239]: Deferring clean up of packages/files, if any exist
      MSI (s) (B0:AC) [09:57:24:240]: MainEngineThread is returning 1603
      MSI (s) (B0:68) [09:57:24:261]: RESTART MANAGER: Session closed.
      MSI (s) (B0:68) [09:57:24:261]: No System Restore sequence number for this installation.
      === Logging stopped: 8/25/2011  9:57:24 ===
      MSI (s) (B0:68) [09:57:24:262]: User policy value 'DisableRollback' is 0
      MSI (s) (B0:68) [09:57:24:262]: Machine policy value 'DisableRollback' is 0
      MSI (s) (B0:68) [09:57:24:262]: Incrementing counter to disable shutdown. Counter after increment: 0
      MSI (s) (B0:68) [09:57:24:262]: Note: 1: 1402 2: HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerRollbackScripts 3: 2
      MSI (s) (B0:68) [09:57:24:264]: Note: 1: 1402 2: HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerRollbackScripts 3: 2
      MSI (s) (B0:68) [09:57:24:265]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
      MSI (s) (B0:68) [09:57:24:265]: Restoring environment variables
      MSI (s) (B0:68) [09:57:24:267]: Destroying RemoteAPI object.
      MSI (s) (B0:B0) [09:57:24:267]: Custom Action Manager thread ending.
      MSI (c) (E0:AC) [09:57:24:269]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
      MSI (c) (E0:AC) [09:57:24:283]: MainEngineThread is returning 1603
      === Verbose logging stopped: 8/25/2011  9:57:24 ===