1 Reply Latest reply on Jun 14, 2011 9:22 PM by historicalshavlikemployee

    error in publishing apple application support 1.5.2

    Master
      Hi,

      When I try to publish the apple application support 1.5.2 I get the following error message in the log file:
      Download file: file://millerscup/AAS/AppleApplicationSupport152.msi failed with message "The network path was not found."
      Download Content : Failed to download catalog of catalogs cab file.

      All other updates, including others from apple, publish without problems.

      How can I make this work properly?

      With the best regards,
        • 1. Re: error in publishing apple application support 1.5.2
          Master

          Apple products (iTunes, QuickTime, Safari)

           

                 In fall 2009, Apple change the way they install new versions of their  product. Each software package now includes a program called Apple  Application Support. In the past, Apple products included other software  items in their install packages. The major change with Apple  Application Support is all new versions of Apple products require it to  be present in order for the application to run. If the Apple Application  Support package is missing, the product will not launch.

           

           

                 There is an issue with the Apple install packages that prevents Apple  Application Support from being installed when run with a quiet command  line switch. Because of this, deploying updates to Apple products can  cause the product to become unusable.

           

           

                 There is a work around that can be done to fix these deployments. A  package called "Apple Application Support" has been created in the  SCUPdate package. This product will only show missing when the  appropriate version of iTunes, QuickTime or Safari is missing.

           

           

                 The package has been pulled from the main SCUPdate offering because  there are known risks and manual workarounds that must be done in order  to fully support this.

           

           

                      1) Deploy the latest program version to iTunes, QuickTime or Safari

                      2) Rescan the systems and look for the Apple Application Support package missing.

                      3) Deploy the missing Apple Application Support package to the client system.

                      *** The Apple  Application Support MSI package is not available for download from the  vendor. You must host the MSI package on a network share or internal IIS  site. In addition, you will need to change the download location in the  SCUPdate package.

           

           

                Obtaining the Apple Application Support MSI package

           

                 1) Download the version of product that contains the Apple Application  Support package. Currently, there are three versions of Apple  Application Support

           

                      Apple Application Support 1.0.0

           

                            -iTunes 9 x86

                            -iTunes 9 x64

                            -iTunes 9.0.1 x86

                            -iTunes 9.0.1 x64

                            -QuickTime 7.6.4

           

                      Apple Application Support 1.0.1

           

                            -iTunes 9.0.2 x86

                            -iTunes 9.0.2 x64

           

                      Apple Application Support 1.1.0

           

                            -Safari 4.0.4

                            -QuickTime 7.6.5

                            -iTunes 9.0.3 x86

                            -iTunes 9.0.4 x64

           

                2) On a machine, launch the installer by double clicking. Do not click on any of the installation wizard buttons.

                3) Navigate to your C:Documents and SettingsinsertcurrentlyloggedonuserLocal SettingsTempIXPxxx.tmp (xxx is a random number).

                4) The file will be in that directory called AppleApplicationSupport.msi. Copy this file to another location.

                5) Close the installer for the product.

                6) Rename the file to the appropriate name based off the following:

           

                      Apple Application Support 1.0.0 -> AppleApplicationSupport100.msi

                      Apple Application Support 1.0.1 -> AppleApplicationSupport101.msi

                      Apple Application Support 1.1.0 -> AppleApplicationSupport110.msi

           

           

                Changing the SCUPdate package

           

                      1) In the System Center Updates Publisher, navigate to the appropriate package and edit the package.

                      2) Click on <Next> until you get to the "Select Package" screen.

                      3) Change the Download URL (or UNC) to a location your clients can connect.

           

                            For example:

                            \serverservershareAppleApplicationSupportxxx.msi

                            -or-

                            http://servername/AppleApplicationsSupportxxx.msi

           

                      4) Click Finish

                      5) Publish update to your SCCM console.

           

          Apple products (iTunes, QuickTime, Safari)