1 Reply Latest reply on Apr 22, 2011 2:35 PM by historicalshavlikemployee

    Error running NetChk Protect 7.8

    Master
      When I go to run NetChk Protect 7.8 it first asks me to download missing core files.
      System configuration is Windows Server 2008 R2.
      Once that is done it then after a moment gives me this error:
      Problem signature:
        Problem Event Name: CLR20r3
        Problem Signature 01: st.protect.exe
        Problem Signature 02: 7.8.0.0
        Problem Signature 03: 4d6d7042
        Problem Signature 04: ST.NativeWrappers
        Problem Signature 05: 7.8.0.0
        Problem Signature 06: 4d6d6ef7
        Problem Signature 07: d2
        Problem Signature 08: 72
        Problem Signature 09: System.AggregateException
        OS Version: 6.1.7600.2.0.0.274.10
        Locale ID: 1033
        Additional Information 1: 0a9e
        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
        Additional Information 3: 0a9e
        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

      Then it closes.  Does the same thing over and over again.  i have connected to new DB's.  I have reinstalled.  Installed Fresh.  Doesn't seem to matter.
        • 1. Re: Error running NetChk Protect 7.8
          Master
          Hello,

          You may still be able to get into the NetChk GUI by choosing the "Continue" option when getting this message.

          I think it may be best if you open a case with support and send in your log files. Here are the best steps to get full trace logs from this process:

          -In Netchk go to Tools > Options > Logging and make sure both User Interface and Services are set to “All”. Save.
          -Close NetChk.
          -Stop all the Shavlik services.
          -Delete all the logs from:
            -Vista, 2008,  & Win7: C:ProgramDataShavlik TechnologiesLogs
            -Windows XP & 2003: C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
          -Start the Shavlik services and open NetChk.
          -Reproduce the error/issue.
          -Afterwards please zip and send all the logs.