2 Replies Latest reply on Apr 15, 2011 4:50 PM by historicalshavlikcustomer

    Reboot after patching clears Excel 2007 recovery files

    Master
      I notice the following behavior when Excel 2007 has unsaved changes and patching forces a reboot: .xar recovery files are gone after the reboot.  On the other hand, if I try to force a shutdown with psshutdown, the machine doesn't shutdown until I select end now (for Excel) and the recovery files are still present after the reboot.  In both cases, Excel pops up a box saying that it can't shutdown.  Any ideas on why the behavior is different in these two cases?  I'm asking because somebody went home without saving and lost work last night.