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If you right click on the machine in the machine view and assign the policy, does it update this status or does it still say 'no policy?'
Hi, thx for your reply.
I can't force a policy from console because "Agent State" says "No Agent".
Let's say Machine2 is a clone of Machine1. In the console sometimes I see Machine1 as "No Agent" (and of course no Policy) and Machine2 as correctly managed. Sometimes the situation is the perfect inverse: Machine2 "No Agent" and Machine1 correctly managed.
Do you have a method in order to regenerate Machines Unique IDs ?
Any help reallyappreciated.
Thx, bye Kess.
When you cloned these machines did you run sysprep on them as is recomended by Microsoft? If these machines have the same Machine SID and your VM is not returning a phsyical MAC address the console will consider these machines the same in terms of agents. Thus whatever one checked in last will appear with a policy and the other will appear uninstalled. If this scenario sounds like yours I would open a support case. Shavlik support does have a support tool available to help you diagnose this agent problem, and we maybe able to help you repair your registry.
Our agents can function fine with duplicate machine sids in your network provided there is a physical mac address retrievable from the registry.
thank you for your reply.
Sorry for my late response, i was ill :-(
Btw, these machines have been cloned and not sysprepped. Our client support team uses NewSID instead, but as far as i know that's not the same thing.
Do you perhaps have a "fast" solution for this situation ?
You may want to read this blog article from Microsoft about why NewSID has been retired.
Your problem does sound exactly like a case I worked on in November. Unfortinately we were not able to aquire a complete set of information from the customer to create a change in Protect or a known workaround.
The fastest way to a resolution would be top open a case with support. You can do this from the My Cases portion of this site, or by contacting support directly http://www.shavlik.com/contact.aspx
Support can then provide you with our diagnositc tool with instructions on how to run the agent install test.
In addition a dump of this registry key would be helpful.
In the previous case the machine's physical network adapter was not considered physical by the agent installer. Those two pieces of information should help us resolve that problem or confirm you have a different situation.
Thank you Tim for your replies.
I've sent the ticket.
Thank you, bye Kess.