2 Replies Latest reply on Feb 7, 2011 3:21 PM by historicalshavlikemployee

    Shavlik NetChk Protect has stopped working

    Master
      I'm getting the following error message whan I start a path scan: "Shavlik NetChk Protect has stopped working". Then the scan is aborted. Does anyone know how to fix this?
        • 1. Re: Shavlik NetChk Protect has stopped working
          Master
          Just a quick comment: The error message actually is "Shavlik NetChk Patch Scanner has stopped working". It seems it stops working when it's scanning a remote PC over a slow link. It doesn't happen always, but most of times it does.
          • 2. Re: Shavlik NetChk Protect has stopped working
            Master
            Greetings,

            We most likely will need logs:(Directions below)

            What was being done at the time the error occurred? 
            Can this be reproduced, what are the exact steps to reproduce? 
            What product and version build number are you currently experiencing an issue with?
            What is the Operating System of the console machine? 
            What version of SQL are you running and is the database remote or local to the console machine?  

            Directions for logs.
            -In NetChk, go to Tools > Options > Logging and change logging to “All” for both user interface and services.
            -Close NetChk.
            -Stop the Shavlik services.
            -Delete all the logs from:
            Vista & Later: "C:ProgramDataShavlik TechnologiesLogs"
            Earlier OS’s: "C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs"
            -Start Shavlik services and open NetChk.
            -Reproduce the issue. (Please include exact steps to reproduce)
            -Include any applicable screenshots.
            -Zip and send all the logs (from the previous specified folders above) and screenshots. 

            Please send the logs to support@shavlik.com, with this thread in the subject line.