3 Replies Latest reply on Dec 29, 2010 12:18 PM by historicalshavlikemployee

    Adobe Reader Patches failing to install

    Master
      Has anyone successfully deployed Adobe Reader and Acrobat patches with SCUPdates?
      1. Our Acrobat Standard installs are at 9.2 so there doesn't seem to be a SCUPdate version for us to use to get to the latest. Will there be some earlier Acrobat standard updates released in the .cab?

      2. Most importantly, our Reader 9.3.2 installs have been advertised the 9.3.3 update and the 9.3.4 update, but won't install either of them. I realize they need to go in order. The patches get to the cache and it even seems like they execute, but they always fail. See log below

      We are successfully deploying Java and Flash updates so we know the SCUP framework is functioning properly.

      Our clients are Windows 7 with SCCM 2007R2 (Version: 4.00.6487.2000)

      Any insight would be helpful.

      Thanks.

      1. Update: b9ba126f-d211-44ba-924a-1971b42c1712, 1   BundledUpdates: 0     WUAHandler     9/20/2010 1:16:27 PM     3308 (0x0CEC)
      Flattening update collection...     WUAHandler     9/20/2010 1:16:27 PM     3308 (0x0CEC)
      1. Update (Missing): Adobe Reader 9.3.3 (b9ba126f-d211-44ba-924a-1971b42c1712, 1)     WUAHandler     9/20/2010 1:16:27 PM     3308 (0x0CEC)
      Update(s) downloaded to WUA file cache, starting installation.     WUAHandler     9/20/2010 1:16:27 PM     3308 (0x0CEC)
      Async installation of updates started.     WUAHandler     9/20/2010 1:16:27 PM     3308 (0x0CEC)
      Installation progress of update (1) in percent: 0         Total Percent: 0     WUAHandler     9/20/2010 1:16:27 PM     3712 (0x0E80)
      Installation progress of update (1) in percent: 100         Total Percent: 100     WUAHandler     9/20/2010 1:16:27 PM     3716 (0x0E84)
      Update 1 (b9ba126f-d211-44ba-924a-1971b42c1712) finished installing (0x80242009), Reboot Required? No     WUAHandler     9/20/2010 1:16:27 PM     3716 (0x0E84)
      Async install completed.     WUAHandler     9/20/2010 1:16:27 PM     3728 (0x0E90)
      Installation job encountered some failures. Error = 0x80240022.     WUAHandler     9/20/2010 1:16:27 PM     3308 (0x0CEC)
      Installation of updates completed.     WUAHandler     9/20/2010 1:16:27 PM     3308 (0x0CEC)