0 Replies Latest reply on Dec 29, 2010 3:51 AM by historicalshavlikemployee

    SCUPdates Support for Apple Products

      [size=150:2bqlvj0y]Apple products (iTunes, QuickTime, Safari)[/size:2bqlvj0y]
        In fall 2009, Apple change the way they install new versions of their product.  Each software package now includes a program called Apple Application Support.  In the past, Apple products included other software items in their install packages.  The major change with Apple Application Support is all new versions of Apple products require it to be present in order for the application to run.  If the Apple Application Support package is missing, the product will not launch.

          There is an issue with the Apple install packages that prevents Apple Application Support from being installed when run with a quiet command line switch.  Because of this, deploying updates to Apple products can cause the product to become unusable.

            There is a work around that can be done to fix these deployments.  A package called "Apple Application Support" has been created in the SCUPdate package.  This product will only show missing when the appropriate version of iTunes, QuickTime or Safari is missing.

              The package has been pulled from the main SCUPdate offering because there are known risks and manual workarounds that must be done in order to fully support this.

                1)  Deploy the latest program version to iTunes, QuickTime or Safari
                2)  Rescan the systems and look for the Apple Application Support package missing.
                3)  Deploy the missing Apple Application Support package to the client system.
                *** The Apple Application Support MSI package is not available for download from the vendor.  You must host the MSI package on a network share or internal IIS site.  In addition, you will need to change the download location in the SCUPdate package.

                  Obtaining the Apple Application Support MSI package
                    1)  Download the version of product that contains the Apple Application Support package.  Currently, there are three versions of Apple Application Support
                      Apple Application Support 1.0.0
                        -iTunes 9 x86
                        -iTunes 9 x64
                        -iTunes 9.0.1 x86
                        -iTunes 9.0.1 x64
                        -QuickTime 7.6.4
                          Apple Application Support 1.0.1
                            -iTunes 9.0.2 x86
                            -iTunes 9.0.2 x64
                              Apple Application Support 1.1.0
                                -Safari 4.0.4
                                -QuickTime 7.6.5
                                -iTunes 9.0.3 x86
                                -iTunes 9.0.4 x64
                                  2)  On a machine, launch the installer by double clicking.  Do not click on any of the installation wizard buttons.
                                  3)  Navigate to your C:Documents and SettingsinsertcurrentlyloggedonuserLocal SettingsTempIXPxxx.tmp (xxx is a random number).
                                  4)  The file will be in that directory called AppleApplicationSupport.msi.  Copy this file to another location.
                                  5)  Close the installer for the product.
                                  6)  Rename the file to the appropriate name based off the following:
                                    Apple Application Support 1.0.0 -> AppleApplicationSupport100.msi
                                    Apple Application Support 1.0.1 -> AppleApplicationSupport101.msi
                                    Apple Application Support 1.1.0 -> AppleApplicationSupport110.msi

                                      Changing the SCUPdate package
                                        1)  In the System Center Updates Publisher, navigate to the appropriate package and edit the package.
                                        2)  Click on <Next> until you get to the "Select Package" screen.
                                        3)  Change the Download URL (or UNC) to a location your clients can connect.
                                          For example:
                                            4)  Click Finish
                                            5)  Publish update to your SCCM console.Apple products (iTunes, QuickTime, Safari)