1 Reply Latest reply on Apr 23, 2018 2:02 PM by anthony.swanson

    sharepoint 2016 patch Q4011687 detected as needed when its not

    kstieers Rookie

      Hey guys,

       

      Our Sharepoint 2016 farms are up to date,  with the latest rollup installed.

       

      Protect detects that KB4011687 is missing, but when you go to install it, manually, it reports that its not needed.

      Capture.PNG

       

      Detection logic need an update?

       

      Ken

        • 1. Re: sharepoint 2016 patch Q4011687 detected as needed when its not
          anthony.swanson SupportEmployee

          Hello Ken,

           

          Thank you for your post. A situation like this will definitely require a case for us to make sure we address the detection issues. Please submit a support case here and include the following when submitting the case.

           

          -Screenshot showing the scan where the patch shows as missing.

          -Screenshot of failed deployment through console.

          -Screenshot of the failure message when running the patch manually.

          -DPDTrace run against the machine using this document: DPDTrace GUI Tool: Used to troubleshoot patch detection issues

           

          Please make sure that all the requested screenshots are full-screen to ensure we aren't missing any information that may be needed.

           

          Once we get this case, we will review the data and can work with our content team to address any detection issues.

           

          Thank you,

           

          Anthony