When my remote clients try and remote back to my console via the cloud, they can't. I believe it is because the firewall I have is blocking incoming traffic from the cloud hitting my Shavlik server. I just need the IP addresses so our network guys can allow traffic originating from protectcloud to the console.
Thank you for posting your question. As is mentioned here, you actually need to whitelist protectservices.shavlik.com Protect Cloud Agents Prerequisites which I am seeing as 18.104.22.168. You also could whitelist .shavlik.com as well.