6 Replies Latest reply on Feb 8, 2018 4:16 AM by skate88

    snagit 2018.0.2

    skate88 Rookie

      the download option is not available

      have tried refreshing xml still not there

        • 1. Re: snagit 2018.0.2
          ddenning SupportEmployee

          Hi,

           

          Thank you for posting your inquiry.

           

          SNAG-013 QSNAG1802 is available in our latest xml, but most likely the reason you do not see it is because your console is not completely refreshing even after your refresh your data. This is a defect and will be fixed, but in the meantime, the work around is to close and re-open your console and that will finish refreshing your data so you can see the patch provided you have the right filters in place.

           

          Thanks!

           

          David

          • 2. Re: snagit 2018.0.2
            skate88 Rookie

            hello there

             

            ok it is showing now , but only for english language machines

            i have mainly german machines and the download icon is missing for those

             

            also as a feature request they appear as the same the english and german machines, would there be any way to label them as such ? snag.jpg

            • 3. Re: snagit 2018.0.2
              ddenning SupportEmployee

              Hi,

               

              Thank you for the update.

               

              Regarding the issue where the download icon is missing, please submit a support case at support.ivanti.com for this and we can check our data to make sure it is correct.

               

              For the feature request, please submit that here under Patch for Windows https://ivantisecurity.uservoice.com/  and we can look at getting that added as I think that is a good idea as well.

               

              Thanks!

               

              David

              • 4. Re: snagit 2018.0.2
                skate88 Rookie

                ok

                support ticket raised and suggestion added

                 

                thanks

                 

                neil

                • 5. Re: snagit 2018.0.2
                  ddenning SupportEmployee

                  Hi Neil,

                   

                  Thank you for doing that and I voted for your feature request.

                   

                  Thanks!

                   

                  David

                  • 6. Re: snagit 2018.0.2
                    skate88 Rookie

                    ok snagit 2018.1  is released and the same problem

                    you have not added german os support

                     

                    Case 01336375

                    says its still waiting on the dev team.

                    all other supported products work fine to deploy to german OS

                    your suggestion" SNAG-013 QSNAG1802 is available in our latest xml, but most likely the reason you do not see it is because your console is not completely refreshing even after your refresh your data"

                    doesnt make sense, as i can deploy to english machines, so the xml must be up to date. its just missing a definition for german os language.    this has been going on some time now ....