3 Replies Latest reply on Dec 12, 2017 5:43 AM by cwinning

    SCCM 1702 Console crash with Ivanti Patch add on

    M.Fkery Rookie

      I have sccm 1702 and install ivanti patch management 2.3.974 when I start the SCCM console to start the configuration the SCCM console crash and can not do anything console was working normally before installing Ivanti so any help will be appreciated

        • 1. Re: SCCM 1702 Console crash with Ivanti Patch add on
          cwinning CommunityTeam

          Hello,

           

          Have you tried opening SCCM with a right-click and run as administrator?  If that doesn't fix the issue then we are going to need the details of the crash window and/or the logs from C:\Users\*SCCM-Admin*\Shavlik\Shavlik Patch.

           

          Thanks,

          Charles

          • 2. Re: SCCM 1702 Console crash with Ivanti Patch add on
            M.Fkery Rookie

            Hi

            log below

             

            Failed to connect to the WSUS server.  Please verify the server name, port number, and SSL setting. Shavlik Patch 12/12/2017 12:18:17 PM 1 (0x0001)

            Exception:         System.Net.WebException The underlying connection was closed: An unexpected error occurred on a send. Shavlik Patch 12/12/2017 12:18:17 PM 1 (0x0001)

            Exception:   --->  System.IO.IOException Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. Shavlik Patch 12/12/2017 12:18:17 PM 1 (0x0001)

            Exception:   --->  System.Net.Sockets.SocketException An existing connection was forcibly closed by the remote host Shavlik Patch 12/12/2017 12:18:17 PM 1 (0x0001)

            File not found 'C:\Users\Mohamed.Fekry\Shavlik\Shavlik Patch\CatalogIndex.xml'. Shavlik Patch 12/12/2017 12:18:17 PM 1 (0x0001)

            Operation starting Shavlik Patch 12/12/2017 12:18:17 PM 1 (0x0001)

            File download starting: engines.manifest.xml Shavlik Patch 12/12/2017 12:18:17 PM 1 (0x0001)

            • 3. Re: SCCM 1702 Console crash with Ivanti Patch add on
              cwinning CommunityTeam

              Hello,

               

              Open SCCM as admin by right-clicking on the icon and choosing to open as admin.  This is a common fix for this issue.

               

              Thanks,

              Charles