1 Reply Latest reply on Nov 21, 2017 9:26 AM by ddenning

    We lost all our iTunes personal setups after iTunes updates via Shavlik/Ivanti

    ldelsol Rookie

      Dear all,

       

      After deploying iTunes 12.7.0 updates (both x86 and x64) we noticed that we lost all our personal setup (for instance, no prompt for updates, no Bonjour installation, etc).

      it behaves as if it does a new installation instead of updating the previous iTunes installation?

      Is that normal?

      Can we do something to only updates the version (and keep all our setup)?

       

      Thank you.

      Regards,

       

      Loïc

        • 1. Re: We lost all our iTunes personal setups after iTunes updates via Shavlik/Ivanti
          ddenning SupportEmployee

          Hi Loïc,

           

          Thank you for posting your question and we apologize for the delay in responding.

           

          We have not heard of any issues with what you mentioned, but we use the installer with the switches that the vendor provides for all of the updates we provide and therefore we do not modify or test the actual behavior of the updates. If this is still an issue, I would check Apple to see if they are aware of anything in the update that would cause that.

           

          Thanks!

           

          David