Hello,
I'm running into the following issue when I try to update our 9.2 server which is running 2012 R2 Standard (x64) with GUI and 16GB of RAM, fully patched. From what I've seen in the documentation I should be able to update as our server fits the specs nicely, but I get this error whenever I try to install the update:
Any ideas?
Hello,
What version installer are you using? 9.3.?
Could run ver from a CMD prompt and post the exact version?
Thanks,.
Charles
The installer is named IvantiPatchForServers_9.3.4379.exe, it was downloaded yesterday around 12:33 PM PST.
The Windows version number is 6.3.9600.
Hello,
Very odd, I can confirm that version of Windows is fully supported. Can you check to see if your installer is running in compatibility mode?
Make sure it's not running in compatibility mode:
Thanks,
Charles
I can verify that I'm not running in compatibility mode. I had considered running it in compatibility to get it to install but thought that might be end up causing more trouble down the road.
Hello,
Open %temp% and look for a log that starts with ProtectSetup_numbers.log. It may be up 1 folder when you navigate to %temp%. Can you zip and attach them to this post?
Charles
Hello,
Looks like we are failing to detect if KB2919355 is installed. Is WMI enabled on this server? Can I get a screenshot of it from Services?
Thanks,
Charles
Hello,
I know what the issue is, you don't' have Cumulative 1 installed on the OS. It seems installing it doesn't rev the version of Windows Installed.
You should scan the server with Protect, install all missing patches then look for CU1 as a missing Service Pack, install, reboot then try again.
Charles
I was pretty sure that it was as we are getting WMI information according to our LanSweeper server but it was configured for manual. I've updated it to the settings below: 
I've tried to run again and got another fail with the following log entry:
2017-05-03T17:08:13.0736973Z 0b9c I ProtectSetup.cpp:139 Starting installation, version 9.3.4379.0.
2017-05-03T17:08:13.0736973Z 0b9c I ProtectSetup.cpp:140 OS locale: en-US, user locale: en-US.
2017-05-03T17:08:13.0736973Z 0b9c I CommandLine.cpp:72 Processing command line: "C:\Updates\IvantiPatchForServers_9.3.4379.exe"
2017-05-03T17:08:13.0736973Z 0b9c I Utilities.cpp:301 Processor architecture: x64.
2017-05-03T17:08:13.0736973Z 0b9c I Utilities.cpp:312 OS version: major 6, minor 3, build 9600, sp major: 0, role: server.
2017-05-03T17:08:13.0736973Z 0b9c I Utilities.cpp:325 Product type: 7.
2017-05-03T17:08:13.0736973Z 0b9c I Utilities.cpp:37 Attempting to execute a query: SELECT * FROM Win32_ServerFeature WHERE ID = 99
2017-05-03T17:08:13.4018053Z 0b9c I Utilities.cpp:64 Status of a query execution: 0x00000000.
2017-05-03T17:08:13.4018053Z 0b9c I Utilities.cpp:37 Attempting to execute a query: SELECT * FROM Win32_QuickFixEngineering WHERE HotFixID = 'KB2919355'
2017-05-03T17:08:13.6830544Z 0b9c I Utilities.cpp:64 Status of a query execution: 0x00000001.
Will do, however Windows updates lists no missing patches. I'll let you know how it goes.
It looks like that was it.. weird how Windows updates was showing no new updates, but now it shows 160 now that CU1 is on there.
Thanks for your assistance, now I get to push more updates and try out the new features.
Have a good one.
Hello,
Thanks for the update, glad we could clear this up! (I've requested we give better feedback in our pre-req installer instead of the popup you saw) Hopefully in the next release.
Thanks.
Charles
