1 Reply Latest reply on Dec 27, 2016 6:28 AM by cwinning

    Console window crashes

    Dmitriy.Kolesnikov Rookie

      Hi,

       

      Console window crashes when I try to open View - Machines. I see description of error in logs and I can to send.

       

      1.png

        • 1. Re: Console window crashes
          cwinning CommunityTeam

          Hello,

           

          The popup message is too generic to troubleshoot from, the only thing I could offer is a suggestion to reboot the Protect server.

          Support will require logs to determine why this is crashing.  You can open a case here:  Support Portal

           

          I would suggestion zipping and attaching all of the logs from:  C:\ProgramData\LANDESK\Shavlik Protect\Logs

          (You should also verify logging is set to 'All' in Tools > Options > Logging,  if not set to All please do and reproduce the issue before providing logs)

           

          This will get them started.

           

          Thanks,

          Charles