From Wednesday 5th October we have made some changes to the way in which you access our support systems. As a result, you will not be able to login to our online support systems (community and portal) until you follow the instructions below.
You must now login using your registered email address* as your username.
NOTE: This is case sensitive so please use lower case
Please reset your password once using the "Forgot Your Password" link.
*The email address to use is the one which the support team contact you on. You may have decided to get community communications to a different email address but this doesn't form your login username.
*This change does not affected your community display name (how you are identified to other users on the community).