1 Reply Latest reply on Aug 10, 2016 9:11 AM by cwinning

    Update failed: unable to download manifest

    Rookie

      Hi all, I'm testing Shavlk protect and I've a problem: agentless mode works fine but I cannot work with agent. I've isntalled an agent on a machine and the console report it

       

      10-08-2016 08-44-43.png

      I've created an agent policy

      10-08-2016 08-46-12.png

       

      But the agent will not download patch with error "Update failed: unable to download manifest" and i cannot do anything on the agent, all link are greyed out

      10-08-2016 08-47-56.png

      10-08-2016 08-48-51.png

      10-08-2016 08-49-28.png

       

      Regards

      Manuel

        • 1. Re: Update failed: unable to download manifest
          cwinning CommunityTeam

          Hello,

           

          For the update failure, you have the agent set to download content files from xml.shavlik.com.  I'm going to assume it is being blocked.  You should take a look at the logs on the target machine and look for errors.  They are located here: C:\ProgramData\LANDESK\Shavlik Protect\Logs

           

          I would suggest disabling all AV options, the reason for this is the AV features will be EOL by the end of the year.

           

          Thanks,

          Charles