3 Replies Latest reply on Jul 15, 2016 12:20 PM by cwinning

    Machines will not reboot.

    swichowski Rookie

      On one of my disconnected networks since I updated to Shavlik 9.2 after pushing patches machines will not reboot.   I have to go in and manually reboot machines.  My deployment templates are set to reboot the machines and worked  to reboot machines before the upgrade.

      Any idea on what I can check?

      In the dplyevts: I get: the following errors

      HttpDownload. cpp:491 attemptieproxysession failed

      HttpDownload cpp:1249 Winhttpopen failed 87

       

       

      in the safereboot log I get the following error:

      unable to find an interactive session.  Unable to attach

       

       

       

       

      Thank you for your help!

        • 1. Re: Machines will not reboot.
          cwinning CommunityTeam

          Hello,

           

          All of those errors would prevent the deployment process to reboot the system.  It's possible the deployment is hanging, deployment is still running, the shutdown is being ignored or it could be some unknown issue.  The logs in the C:\Windows\ProPatches\Logs will give you the information, but it's tad bit difficult to decipher. 

           

          Do you see Initiating Restart in the SaferBoot.log?

           

          And then something like this?

           

               SafeReboot.cpp:456 Run command line: -us -o 1 -requestor 1 -s 5 -i 1 -m 10 -w 60 -n safeReboot.exe -power 4.

               SafeReboot.cpp:466 Starting new user mode run.

               SafeReboot.cpp:474 InteractiveEnvironment=0, IsSilentCommand=0, and ShowUserDialog=0

           

          This would indicate the deployment initiated a shutdown command.

           

          Thanks,

          Charles

          • 2. Re: Machines will not reboot.
            swichowski Rookie

            2016-06-03T15:16:34.7356568Z 6772:1b38 I SafeReboot.cpp:456 Run command line: -o 3 -requestor 1 -s 15 -i 5 -m 20 -w 180 -n safeReboot.exe -power 4.

            2016-06-03T15:16:34.7512571Z 6772:1b38 I SafeReboot.cpp:460 Starting new service session run.

            2016-06-03T15:16:34.7512571Z 6772:1b38 I ServiceSessionRun.cpp:211 Attempting to create process ""C:\windows\ProPatches\Installation\InstallationSandbox#2016-06-03-T-15-15-17\SafeReboot64.exe" -o 3 -requestor 1 -s 15 -i 5 -m 20 -w 180 -n safeReboot.exe -power 4".

            2016-06-03T15:16:34.8292586Z 1952:1130 I SafeReboot.cpp:456 Run command line: -o 3 -requestor 1 -s 15 -i 5 -m 20 -w 180 -n safeReboot.exe -power 4.

            2016-06-03T15:16:34.8292586Z 1952:1130 I SafeReboot.cpp:460 Starting new service session run.

            2016-06-03T15:16:34.8292586Z 1952:1130 I ServiceSessionRun.cpp:429 SE_TCB_NAME present: true.

            2016-06-03T15:16:34.8292586Z 1952:1130 I ServiceSessionRun.cpp:430 SE_ASSIGNPRIMARYTOKEN_NAME present: true.

            2016-06-03T15:16:34.8292586Z 1952:1130 I ServiceSessionRun.cpp:431 SE_INCREASE_QUOTA_NAME present: true.

            2016-06-03T15:16:34.8292586Z 1952:1130 I WtsManager.cpp:392 Initialized, WTS present: true.

            2016-06-03T15:16:34.8292586Z 1952:1130 I ServiceSessionRun.cpp:581 User level: 0

            2016-06-03T15:16:34.8292586Z 1952:1130 W ServiceSessionRun.cpp:589 Unable to find an interactive session. Unable to attach.

            2016-06-03T15:16:34.8292586Z 1952:1130 I ServiceSessionRun.cpp:596 Analyzing exit code 0x3, target power state is 4.

            2016-06-03T15:16:34.8292586Z 1952:1130 I ServiceSessionRun.cpp:659 Initiating Restart

            2016-06-03T15:16:34.8604592Z 1952:1130 I SafeReboot.cpp:645 Exiting process with 0.

            2016-06-03T15:16:34.8604592Z 6772:1b38 I SafeReboot.cpp:645 Exiting process with 0.

            2016-06-13T12:47:49.4002687Z 13308:3240 I SafeReboot.cpp:456 Run command line: -o 3 -requestor 1 -s 15 -i 5 -m 20 -w 180 -n safeReboot.exe -power 4.

            2016-06-13T12:47:49.4158691Z 13308:3240 I SafeReboot.cpp:460 Starting new service session run.

            2016-06-13T12:47:49.4158691Z 13308:3240 I ServiceSessionRun.cpp:211 Attempting to create process ""C:\windows\ProPatches\Installation\InstallationSandbox#2016-06-13-T-12-43-47\SafeReboot64.exe" -o 3 -requestor 1 -s 15 -i 5 -m 20 -w 180 -n safeReboot.exe -power 4".

            2016-06-13T12:47:49.4938711Z 0188:2570 I SafeReboot.cpp:456 Run command line: -o 3 -requestor 1 -s 15 -i 5 -m 20 -w 180 -n safeReboot.exe -power 4.

            2016-06-13T12:47:49.4938711Z 0188:2570 I SafeReboot.cpp:460 Starting new service session run.

            2016-06-13T12:47:49.4938711Z 0188:2570 I ServiceSessionRun.cpp:429 SE_TCB_NAME present: true.

            2016-06-13T12:47:49.4938711Z 0188:2570 I ServiceSessionRun.cpp:430 SE_ASSIGNPRIMARYTOKEN_NAME present: true.

            2016-06-13T12:47:49.4938711Z 0188:2570 I ServiceSessionRun.cpp:431 SE_INCREASE_QUOTA_NAME present: true.

            2016-06-13T12:47:49.5094715Z 0188:2570 I WtsManager.cpp:392 Initialized, WTS present: true.

            2016-06-13T12:47:49.5094715Z 0188:2570 I ServiceSessionRun.cpp:581 User level: 0

            2016-06-13T12:47:49.5094715Z 0188:2570 W ServiceSessionRun.cpp:589 Unable to find an interactive session. Unable to attach.

            2016-06-13T12:47:49.5094715Z 0188:2570 I ServiceSessionRun.cpp:596 Analyzing exit code 0x3, target power state is 4.

            2016-06-13T12:47:49.5094715Z 0188:2570 I ServiceSessionRun.cpp:659 Initiating Restart

            2016-06-13T12:47:49.5250719Z 0188:2570 I SafeReboot.cpp:645 Exiting process with 0.

            2016-06-13T12:47:49.5250719Z 13308:3240 I SafeReboot.cpp:645 Exiting process with 0.

            • 3. Re: Machines will not reboot.
              cwinning CommunityTeam

              Hello,

               

              It looks like the restart was initiated on the 3rd and the 13th on this machine:

               

              2016-06-03T15:16:34.8292586Z 1952:1130 I ServiceSessionRun.cpp:659 Initiating Restart

              2016-06-13T12:47:49.5094715Z 0188:2570 I ServiceSessionRun.cpp:659 Initiating Restart

               

              • Were the machines not rebooted at these time?

               

              Here's and examples from one of my test machines.  It was a deployment and reboot.  These logs are from the target machine C:\Windows\ProPatches\Logs

               

              SafeReboot.log: Reboot initiates at 18:02

              2016-07-15T18:02:45.3764926Z 3596:0e10 I ServiceSessionRun.cpp:659 Initiating Restart

              2016-07-15T18:02:46.0365303Z 3596:0e10 I SafeReboot.cpp:645 Exiting process with 0.

              2016-07-15T18:02:46.0375304Z 3584:0e78 I SafeReboot.cpp:645 Exiting process with 0.

               

              STDeploy.log: System comes back online at 18:06

              2016-07-15T18:02:41.7462849Z 07e8 S STDeploy.cpp:154 Leaving wmain.

              2016-07-15T18:06:48.9829903Z 0130 S STDeploy.cpp:154 Entering wmain.

               

              Thanks,

              Charles