I would need more logging to confirm, but I do recall the latest version of Protect correcting a refresh issue. You should start by upgrading to the latest build Shavlik Protect Software Support Downloads
If that doesn't correct the issue, open case with support so we can track down the root cause of the issue. We have a couple of engineering builds and an upcoming official patch for Protect that could help.
Case raised with support, are you able to increase the severity? Also when I try to view my request via the support portal it says You are not a member of an Account.
Case #: 00897205
I'll assign the escalation to myself and work through the tech that was assigned the case. I can correct the account issue, but I need to know which company you are with. You can send me the information if you like firstname.lastname@example.org