8 Replies Latest reply on Jun 17, 2016 7:36 AM by cwinning

    Sentinel Does not appear to be online

    Thom.Turner Rookie

      Hello,

       

      I have deployed a sentinel and while it recognises the sentinel needs configuration it think it is offline.

        • 1. Re: Sentinel Does not appear to be online
          cwinning CommunityTeam

          Hello,

           

          Do you see any obvious errors in the C:\ProgramData\LANDesk\Shavlik Empower\Logs\Sentinel.log, AGENTSENTINEL_install.log or RegistrationLog.txt?

           

          Thanks,

          Charles

          • 2. Re: Sentinel Does not appear to be online
            Thom.Turner Rookie

            Hi Charles,

             

            There doesn’t appear to be any errors in the AgentSentinel.log.

             

            Here are the messages in the other logs.

             

             

            1. STUILancher.log

             

            2016-05-23T14:57:04.3240789Z 1fe4 I STUILauncher.cpp:120 'C:\Program Files (x86)\LANDESK\Shavlik Empower\STUILauncher.exe' is starting, version: 9.2.2489.0.

            2016-05-23T14:57:04.3350810Z 1fe4 I STUILauncher.cpp:145 The default UI does not support the -fromInstall switch.

             

             

            1. Registration.log

             

            Stopping agent services for configuration changes.

            Stopping STAgent$Shavlik Empower.

            STAgent$Shavlik Empower stopped.

            Stopping STDispatch$Shavlik Empower.

            STDispatch$Shavlik Empower stopped.

            Generating Agent ID.

            Found the following physical adapter information: 00:50:56:AC:7C:AE.

            Found machine id: S-1-5-21-4197494919-956486611-319831992.

            Agent ID is '65BB64E2A1051ADFB53AE6BC6246253CB72A5A01'.

            Checking for compatibility with existing software.

            The environment is compatible with agent operation.

            Registering agent.

            Registering agent with authentication type ActivationKey.

            Registering agent with host 'https://empowerservices.shavlik.com/v1.0/AgentServices/V81/AgentRegistration.svc'.

            Received an immediate registration response. Completing registration now.

            Configuration changes complete.

            Restarting agent services after configuration changes.

            Restarting STDispatch$Shavlik Empower.

            Updating agent proxy configuration.

            Restarting STAgent$Shavlik Empower.

             

             

            The diagnostics repeat the following:

             

            23/05/2016 16:06:13        Information        Checking for new engine data.

            23/05/2016 16:06:13        Verbose               Received Policy Update Notification.

            23/05/2016 16:06:13        Information        AGENTSENTINEL is up to date

            23/05/2016 16:06:13        Information        Checking for new engine versions

            23/05/2016 16:06:11        Information        Checking latest program versions.

            23/05/2016 16:06:11        Verbose               Check-in succeeded.

            23/05/2016 16:06:07        Verbose               Checking in.

            23/05/2016 15:57:06        Information        Checking for new engine data.

            23/05/2016 15:57:06        Verbose               Received Policy Update Notification.

            23/05/2016 15:57:06        Information        AGENTSENTINEL is up to date

            23/05/2016 15:57:06        Information        Checking for new engine versions

            23/05/2016 15:57:04        Information        Checking latest program versions.

            23/05/2016 15:57:04        Verbose               Check-in succeeded.

            23/05/2016 15:57:01        Verbose               Checking in.

             

            However as I am just trailing this software, this is not a high priority.

             

            Many thanks,
            Thom

            • 3. Re: Sentinel Does not appear to be online
              cwinning CommunityTeam

              Hello,

               

              Could you please send me all the logs mentioned above including the Sentinel logs? charles.winning@shavlik.com.

               

              Reference this thread.

               

              Thanks,

              Charles

              • 4. Re: Sentinel Does not appear to be online
                Rookie

                Having same issue as above.  Just forwarded my logs to you.

                • 5. Re: Sentinel Does not appear to be online
                  cwinning CommunityTeam

                  Hello,

                   

                  Thanks for the logs, I think this has something to do with the issue:

                   

                  Error while cleaning up temporary directory 'class STWin32::CWin32Exception at Directory.cpp:150: Error 8: Not enough storage is available to process this command.

                   

                  Are you running out of disk space on this machine?

                   

                  Charles

                  • 6. Re: Sentinel Does not appear to be online
                    Rookie

                    No.  C: drive has 46GB free. 

                    • 7. Re: Sentinel Does not appear to be online
                      Rookie

                      I went ahead and uninstalled again and build a new VM to try installing to.  That seems to have worked. 

                       

                      FWIW, Only two services ended up on the server that wouldn't connect: the Sentinel Service and Sentinel Framework, but I see a third services "Sentinel Framework Dispatcher" on the VM.  On both the install process showed now errors or any indication of a problem.

                      • 8. Re: Sentinel Does not appear to be online
                        cwinning CommunityTeam

                        I'm glad the reinstall corrected the issue.  Thank you for the additional information, I'm going to see if I can reproduce the issue in my lab. 

                         

                        Thanks,

                        Charles