1 Reply Latest reply on Mar 18, 2016 6:25 AM by cwinning

    Sync to protect Cloud Failed

    Rookie

      Hi All,

       

      We've recently just connected our Shavlik Protect 9.2 Console to the Protect Cloud.Our console registered OK but we have a lot of Sync to protect cloud failures in event viewer.Any ideas how we could get this working?

       

      Thanks

       

      Jason

        • 1. Re: Sync to protect Cloud Failed
          cwinning CommunityTeam

          Hello,

           

          It's hard to determine the root cause, here are some ideas:

           

          • The date and time on the Protect server needs to be sync/corrected.
          • A proxy or other web-based filter is blocking the traffic from Protect to the cloud site.
          • You previously had a Protect console registered to the cloud with the same login information.  You must unregister both consoles and then register the current console. Only one console can be associated with a logon.

           

          Logs would tell you more, you can enable verbose logging by going to Tools > Options > Logging and set it to All.  Restart Protect and attempt to force a Full Sync in Tools > Operations > Protect Cloud Sync.  The logs are located here:  C:\Windows\ProPatches\Logs

           

          There's no telling which log will show the error since we don't know what the root cause is, but the errors should be at the bottom.

           

          Thanks,

          Charles