5 Replies Latest reply on Mar 8, 2016 9:04 AM by Jonathan.JANVIER

    Deployments stuck at Scheduled state

    Rookie

      Hi All,

       

      We recently upgraded to Protect 9.2 and observed an issue and would like know if someone else experiencing the same as well.

       

      When I launch a patch deployment, some of the servers are stuck in the "scheduled" state and nothing happens. When I log on to the server I can see that the Scheduled Task is there in the scheduled state, but nothing happens.

       

      Any ideas?

       

      Thanks.

        • 1. Re: Deployments stuck at Scheduled state
          jdfoxmicro Rookie

          Can you post more information about the state of the scheduled task on the target server?

           

          Jeffrey Fox

          • 2. Re: Deployments stuck at Scheduled state
            cwinning CommunityTeam

            Hello,

             

            Does it look like the deployments completed?

            Do you see updates past escalated on any machines? 

             

            You may want to ensure the FQDN, IP Address and NetBIOS is added to Tools > Console Alias Editor.

             

            Thanks,

            Charles

            • 3. Re: Deployments stuck at Scheduled state
              Rookie

              The scheduled task not started on the server I was able to check. I'll do patching this weekend again, and will be checking what happens in the scheduler.

              • 4. Re: Deployments stuck at Scheduled state
                Rookie

                I added IP address to the Console Alias Editor, will see how it works this weekend.

                 

                However, these are the logs from the Scheduler, it looks like the service is went to Pending state several times.

                 

                2016-02-21T00:38:13.5542650Z 0668 I SchedulerServer.cpp:327 New connection from '10.3.10.54:58228'.

                2016-02-21T00:38:13.8194655Z 111c I SchedulerServer.cpp:431 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T00:38:15.0986677Z 111c E ClientConnection.cpp:159 Normal termination

                2016-02-21T00:38:15.0986677Z 0614 I SchedulerServer.cpp:239 Waiting for listening thread completed: 0

                2016-02-21T00:38:15.0986677Z 0570 I SchedulerEx.cpp:501 Waiting for scheduler thread completed: 0

                2016-02-21T00:38:15.3794682Z 13ec I STSchedEx.cpp:305 'C:\Windows\ProPatches\Scheduler\STSchedEx.exe' is starting, version: 9.2.2467.0.

                2016-02-21T00:38:15.3794682Z 0f78 I ServiceBase.cpp:374 Attempting to set the service state to 'StartPending'.

                2016-02-21T00:38:15.3794682Z 0f78 I ServiceBase.cpp:386 Successfully set the service state to 'StartPending'.

                2016-02-21T00:38:18.7178741Z 0f78 I ServiceBase.cpp:374 Attempting to set the service state to 'StopPending'.

                2016-02-21T00:38:18.7178741Z 0f78 I ServiceBase.cpp:386 Successfully set the service state to 'StopPending'.

                2016-02-21T00:38:18.7178741Z 0f78 I ServiceBase.cpp:374 Attempting to set the service state to 'Stopped'.

                2016-02-21T00:38:18.7178741Z 0f78 I ServiceBase.cpp:386 Successfully set the service state to 'Stopped'.

                2016-02-21T00:38:19.2170749Z 0f5c I STSchedEx.cpp:305 'C:\Windows\ProPatches\Scheduler\STSchedEx.exe' is starting, version: 9.2.2467.0.

                2016-02-21T00:38:19.2170749Z 03b0 I ServiceBase.cpp:374 Attempting to set the service state to 'StartPending'.

                2016-02-21T00:38:19.2170749Z 03b0 I ServiceBase.cpp:386 Successfully set the service state to 'StartPending'.

                2016-02-21T00:38:19.2170749Z 118c I SystemRebooted.cpp:35 Not rebooted.

                2016-02-21T00:38:19.2638750Z 118c E Crypto.cpp:236 Import Key failed: 2148073477.

                2016-02-21T00:38:19.2794750Z 118c E Crypto.cpp:236 Import Key failed: 2148073477.

                2016-02-21T00:38:19.2794750Z 118c E JobQueueBase.cpp:227 Decrypt of the job queue failed with error 2148073477. Queue initialization failed, the queue will not be processed and will be destroyed.

                2016-02-21T00:38:19.3106751Z 03b0 I ServiceBase.cpp:374 Attempting to set the service state to 'Running'.

                2016-02-21T00:38:19.3106751Z 03b0 I ServiceBase.cpp:386 Successfully set the service state to 'Running'.

                2016-02-21T00:38:19.3106751Z 0770 I SchedulerServer.cpp:248 Setting up IPv4 listener.

                2016-02-21T00:38:19.3106751Z 0770 I SchedulerServer.cpp:256 Setting up IPv6 listener.

                2016-02-21T00:39:02.2419505Z 0770 I SchedulerServer.cpp:298 New connection from '10.3.10.54:58231'.

                2016-02-21T00:39:02.5227510Z 1374 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T00:39:02.7255513Z 1374 I SchedulerEx.cpp:304 ScheduleJob: C:\Windows\ProPatches\Staged\2016-02-21-T-00-38-26\stdeploy.exe, "C:\Windows\ProPatches\Staged\2016-02-21-T-00-38-26\deployPackage-25447.zip" "BaseDirectory=C:\Windows\ProPatches", C:\Windows\ProPatches\Staged\2016-02-21-T-00-38-26, run as: 0, run type: 0, run time: 0/00/00 00:00:00

                2016-02-21T00:48:27.3529431Z 1334 I SchedulerServer.cpp:210 Waiting for listening thread completed: 0

                2016-02-21T00:48:27.3529431Z 0ad0 I SchedulerEx.cpp:502 Waiting for scheduler thread completed: 0

                2016-02-21T00:48:27.3529431Z 0f5c I ServiceBase.cpp:374 Attempting to set the service state to 'Stopped'.

                2016-02-21T00:48:27.3529431Z 0f5c I ServiceBase.cpp:386 Successfully set the service state to 'Stopped'.

                2016-02-21T00:53:32.9825220Z 0724 I STSchedEx.cpp:305 'C:\Windows\ProPatches\Scheduler\STSchedEx.exe' is starting, version: 9.2.2467.0.

                2016-02-21T00:53:33.0137221Z 07a8 I ServiceBase.cpp:374 Attempting to set the service state to 'StartPending'.

                2016-02-21T00:53:33.0137221Z 07a8 I ServiceBase.cpp:386 Successfully set the service state to 'StartPending'.

                2016-02-21T00:53:33.0137221Z 07a0 I SystemRebooted.cpp:35 Not rebooted.

                2016-02-21T00:53:33.1229223Z 07a8 I ServiceBase.cpp:374 Attempting to set the service state to 'Running'.

                2016-02-21T00:53:33.1229223Z 07a8 I ServiceBase.cpp:386 Successfully set the service state to 'Running'.

                2016-02-21T00:53:33.1385223Z 07c8 I SchedulerServer.cpp:248 Setting up IPv4 listener.

                2016-02-21T00:53:33.1385223Z 07c8 I SchedulerServer.cpp:256 Setting up IPv6 listener.

                2016-02-21T01:03:06.2391498Z 07c8 I SchedulerServer.cpp:298 New connection from '10.3.10.54:58367'.

                2016-02-21T01:03:06.7227506Z 0f68 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:03:08.0643530Z 07c8 I SchedulerServer.cpp:298 New connection from '10.3.10.54:58368'.

                2016-02-21T01:03:08.3295535Z 1224 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:03:18.9531721Z 07c8 I SchedulerServer.cpp:298 New connection from '10.3.10.54:58370'.

                2016-02-21T01:03:19.2183726Z 0bbc I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:03:19.4367730Z 0bbc I SchedulerEx.cpp:304 ScheduleJob: C:\Windows\ProPatches\Staged\2016-02-21-T-01-03-16\stdeploy.exe, "C:\Windows\ProPatches\Staged\2016-02-21-T-01-03-16\deployPackage-25576.zip" "BaseDirectory=C:\Windows\ProPatches", C:\Windows\ProPatches\Staged\2016-02-21-T-01-03-16, run as: 0, run type: 0, run time: 0/00/00 00:00:00

                2016-02-21T01:10:02.4010807Z 07c0 I SchedulerServer.cpp:210 Waiting for listening thread completed: 0

                2016-02-21T01:10:02.4010807Z 07bc I SchedulerEx.cpp:502 Waiting for scheduler thread completed: 0

                2016-02-21T01:10:02.4010807Z 0724 I ServiceBase.cpp:374 Attempting to set the service state to 'Stopped'.

                2016-02-21T01:10:02.4010807Z 0724 I ServiceBase.cpp:386 Successfully set the service state to 'Stopped'.

                2016-02-21T01:13:02.3036611Z 0720 I STSchedEx.cpp:305 'C:\Windows\ProPatches\Scheduler\STSchedEx.exe' is starting, version: 9.2.2467.0.

                2016-02-21T01:13:02.3192612Z 07a0 I ServiceBase.cpp:374 Attempting to set the service state to 'StartPending'.

                2016-02-21T01:13:02.3192612Z 07a0 I ServiceBase.cpp:386 Successfully set the service state to 'StartPending'.

                2016-02-21T01:13:02.3192612Z 079c I SystemRebooted.cpp:35 Not rebooted.

                2016-02-21T01:13:02.4128613Z 07a0 I ServiceBase.cpp:374 Attempting to set the service state to 'Running'.

                2016-02-21T01:13:02.4128613Z 07a0 I ServiceBase.cpp:386 Successfully set the service state to 'Running'.

                2016-02-21T01:13:02.4128613Z 07bc I SchedulerServer.cpp:248 Setting up IPv4 listener.

                2016-02-21T01:13:02.4128613Z 07bc I SchedulerServer.cpp:256 Setting up IPv6 listener.

                2016-02-21T01:34:39.3507471Z 07bc I SchedulerServer.cpp:298 New connection from '10.3.10.54:58511'.

                2016-02-21T01:34:39.6939477Z 04d8 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:34:40.9731500Z 07bc I SchedulerServer.cpp:298 New connection from '10.3.10.54:58512'.

                2016-02-21T01:34:41.2383505Z 1150 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:34:47.9307622Z 07bc I SchedulerServer.cpp:298 New connection from '10.3.10.54:58513'.

                2016-02-21T01:34:48.5079632Z 13b8 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:34:48.7263636Z 13b8 I SchedulerEx.cpp:304 ScheduleJob: C:\Windows\ProPatches\Staged\2016-02-21-T-01-34-46\stdeploy.exe, "C:\Windows\ProPatches\Staged\2016-02-21-T-01-34-46\deployPackage-25577.zip" "BaseDirectory=C:\Windows\ProPatches", C:\Windows\ProPatches\Staged\2016-02-21-T-01-34-46, run as: 0, run type: 0, run time: 0/00/00 00:00:00

                2016-02-21T01:42:21.7775703Z 12b8 I SchedulerEx.cpp:304 ScheduleJob: C:\Windows\ProPatches\Installation\InstallationSandbox#2016-02-21-T-01-34-48\STDeploy.exe, "deployPackage-25577.zip" "C:\Windows\ProPatches\Installation\InstallationSandbox#2016-02-21-T-01-34-48" "afterPostDeploymentReboot=1", C:\Windows\ProPatches\Installation\InstallationSandbox#2016-02-21-T-01-34-48, run as: 0, run type: 1, run time: 0/00/00 00:00:00

                2016-02-21T01:46:33.3280122Z 07b8 I SchedulerServer.cpp:210 Waiting for listening thread completed: 0

                2016-02-21T01:46:33.3280122Z 07b4 I SchedulerEx.cpp:502 Waiting for scheduler thread completed: 0

                2016-02-21T01:46:33.3280122Z 0720 I ServiceBase.cpp:374 Attempting to set the service state to 'Stopped'.

                2016-02-21T01:46:33.3280122Z 0720 I ServiceBase.cpp:386 Successfully set the service state to 'Stopped'.

                2016-02-21T01:49:21.5580563Z 0718 I STSchedEx.cpp:305 'C:\Windows\ProPatches\Scheduler\STSchedEx.exe' is starting, version: 9.2.2467.0.

                2016-02-21T01:49:21.5736563Z 0794 I ServiceBase.cpp:374 Attempting to set the service state to 'StartPending'.

                2016-02-21T01:49:21.5736563Z 0794 I ServiceBase.cpp:386 Successfully set the service state to 'StartPending'.

                2016-02-21T01:49:21.5736563Z 0790 I SystemRebooted.cpp:35 Not rebooted.

                2016-02-21T01:49:22.0260571Z 07b8 I SchedulerServer.cpp:248 Setting up IPv4 listener.

                2016-02-21T01:49:22.0260571Z 07b8 I SchedulerServer.cpp:256 Setting up IPv6 listener.

                2016-02-21T01:49:22.0260571Z 0794 I ServiceBase.cpp:374 Attempting to set the service state to 'Running'.

                2016-02-21T01:49:22.0260571Z 0794 I ServiceBase.cpp:386 Successfully set the service state to 'Running'.

                2016-02-21T01:53:10.6200676Z 07b8 I SchedulerServer.cpp:298 New connection from '10.3.10.54:58710'.

                2016-02-21T01:53:10.9164682Z 13b4 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:53:12.2580705Z 07b8 I SchedulerServer.cpp:298 New connection from '10.3.10.54:58711'.

                2016-02-21T01:53:12.5232710Z 07d4 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:53:19.9332840Z 07b8 I SchedulerServer.cpp:298 New connection from '10.3.10.54:58712'.

                2016-02-21T01:53:20.2608846Z 0228 I SchedulerServer.cpp:399 Remote cert subject: CN=c3bd45c0-1102-4b63-ac64-8f9c6b133ebe, OU=ST Console

                2016-02-21T01:53:20.4636849Z 0228 I SchedulerEx.cpp:304 ScheduleJob: C:\Windows\ProPatches\Staged\2016-02-21-T-01-53-18\stdeploy.exe, "C:\Windows\ProPatches\Staged\2016-02-21-T-01-53-18\deployPackage-25579.zip" "BaseDirectory=C:\Windows\ProPatches", C:\Windows\ProPatches\Staged\2016-02-21-T-01-53-18, run as: 0, run type: 0, run time: 0/00/00 00:00:00

                2016-02-21T01:54:41.3654270Z 1140 I SchedulerEx.cpp:304 ScheduleJob: C:\Windows\ProPatches\Installation\InstallationSandbox#2016-02-21-T-01-53-20\STDeploy.exe, "deployPackage-25579.zip" "C:\Windows\ProPatches\Installation\InstallationSandbox#2016-02-21-T-01-53-20" "afterPostDeploymentReboot=1", C:\Windows\ProPatches\Installation\InstallationSandbox#2016-02-21-T-01-53-20, run as: 0, run type: 1, run time: 0/00/00 00:00:00

                2016-02-21T01:55:45.5127397Z 07b4 I SchedulerServer.cpp:210 Waiting for listening thread completed: 0

                2016-02-21T01:55:45.5127397Z 07b0 I SchedulerEx.cpp:502 Waiting for scheduler thread completed: 0

                2016-02-21T01:55:45.5127397Z 0718 I ServiceBase.cpp:374 Attempting to set the service state to 'Stopped'.

                2016-02-21T01:55:45.5127397Z 0718 I ServiceBase.cpp:386 Successfully set the service state to 'Stopped'.

                2016-02-21T01:58:33.3380577Z 06f4 I STSchedEx.cpp:305 'C:\Windows\ProPatches\Scheduler\STSchedEx.exe' is starting, version: 9.2.2467.0.

                2016-02-21T01:58:33.3380577Z 0790 I ServiceBase.cpp:374 Attempting to set the service state to 'StartPending'.

                2016-02-21T01:58:33.3380577Z 0790 I ServiceBase.cpp:386 Successfully set the service state to 'StartPending'.

                2016-02-21T01:58:33.3380577Z 078c I SystemRebooted.cpp:35 Not rebooted.

                2016-02-21T01:58:33.8060585Z 0790 I ServiceBase.cpp:374 Attempting to set the service state to 'Running'.

                2016-02-21T01:58:33.8060585Z 0790 I ServiceBase.cpp:386 Successfully set the service state to 'Running'.

                2016-02-21T01:58:33.8060585Z 07b0 I SchedulerServer.cpp:248 Setting up IPv4 listener.

                2016-02-21T01:58:33.8060585Z 07b0 I SchedulerServer.cpp:256 Setting up IPv6 listener.

                • 5. Re: Deployments stuck at Scheduled state
                  Jonathan.JANVIER SupportEmployee

                  Hello

                   

                  Since you have updated the Console Alias Editor is it updating the Deployment Tracker or your deployment are still stuck on "scheduled" status ?

                   

                  Regards,

                  Jonathan