6 Replies Latest reply on Feb 9, 2016 9:00 AM by cwinning

    Can't patch ESXi 6.x host...

    Rookie

       

      Case 00877710

        • 1. Re: Can't patch ESXi 6.x host...
          cwinning CommunityTeam

          Hello,

           

          Thanks for the video, that will help in troubleshooting this issue. We're going to need verbose logging capturing the issue since the popup error is generic.

           

          1.     Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

          2.     Close the Protect GUI.

          3.     Stop the Shavlik Protect Console Service.

          4.     Delete all the logs from

          a.     Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

          b.    Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

          5.     Start the console service and open the Protect GUI.

          6.     Attempt to reproduce the issue.

          7.     Collect the logs from the Logs folder mentioned earlier in step 4 (please zip if possible)

          8.     Zip and attach the logs.


          Open a case with support and link this thread so we have the video and update this thread once we determine the root cause.


          Customer Support Portal


          Thanks,

          Charles

          • 2. Re: Can't patch ESXi 6.x host...
            Rookie

            Logs uploaded to case.

            • 3. Re: Can't patch ESXi 6.x host...
              cwinning CommunityTeam

              Hello,

               

              The case is still in queue, but I took a quick peek at the logs.  I believe this is a known defect that was recently corrected in Protect 9.2 Update 2:  http://rs.shavlik.com/downloads/ShavlikProtect_9.2.5046.exe

              Please upgrade, re-scan the server and try again.

               

              The Error:

              Launcher.cs:177|System.InvalidOperationException: Crash from main UI thread ---> System.ArgumentException: An item with the same key has already been added.

                 at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

                 at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

                 at System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer)

                 at ST.Virtual.Vim.VimClient.get_ServiceContentSettings()

                 at ST.Virtual.Vim.VimClient.FindVirtualCenter()

                 at ST.Protect.Forms.SummaryViews.HypervisorBulletinDeploymentReviewSummary.Create(HostSystemItem hostSystem, IReadOnlyCollection`1 virtualMachines, IReadOnlyCollection`1 bulletins, Boolean allMissingPatches, VirtualInventoryResolver model)

               

              Thanks,

              Charles

              1 of 1 people found this helpful
              • 4. Re: Can't patch ESXi 6.x host...
                Rookie

                Trying this now, I will report back.

                • 5. Re: Can't patch ESXi 6.x host...
                  Rookie

                  It's working now, thanks!

                  • 6. Re: Can't patch ESXi 6.x host...
                    cwinning CommunityTeam

                    Hello,

                     

                    Very nice, thanks for your prompt testing and confirmation.

                     

                    Thanks,

                    Charles