3 Replies Latest reply on Jan 18, 2016 10:26 AM by cwinning

    Error loading Protect after Windows 10 upgrade

    Rookie

      I upgraded the PC I use to run Shavlik Protect Standard 9.2.0 Build 4988 to Windows 10.  Now when I run Protect, I get this error:

      "The service responsible for importing scan and Agent Results is not running"

       

      After I clear the error, Protect seems to work OK.  However, I would like to resolve.

       

      Before spending too much time troubleshooting this issue, I would prefer to simply uninstall/reinstall Protect.  I've had to do this for a couple other apps after the Win 10 upgrade, and they are fine now.  There is no "Repair" option in Control Panel > Programs and Features for Protect.  If I manually uninstall/reinstall Protect, will I lose my settings?  Machine groups, etc?

       

      Thanks