2 Replies Latest reply on Oct 15, 2015 1:08 PM by cwinning

    October 2015 Microsoft Patches fail to download


      When attempting to download October 2015 Microsoft patches, we get an error in the Shavlik Protect Operations Monitor.  Status is "Connection lost: The remote certificate is invalid according to the validation procedure."  Non-Microsoft updates download just fine (Adobe, Citrix, etc).

        • 1. Re: October 2015 Microsoft Patches fail to download

          I have the exact same problem however, it includes the same errors for QuickTime and Adobe flash, not just Microsoft patches. Very frustrating and there appears to be no help for this issue anywhere online.

          • 2. Re: October 2015 Microsoft Patches fail to download
            cwinning CommunityTeam



            Thee are no known issue with downloading patches right now.  For the MS patch download failures, I can only assume the root cert on the Protect server is out of date and cannot validate the digital signatures of the patches. It could be other things too. For both issues, I would suggest opening a case so we can look at logs and eliminate the guess-work here.


            1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

            2. Close the Protect GUI.

            3. Stop the following services

                 a.Shavlik Protect Console Service

                 b. ST Remote Scheduler Service

            4. Delete all the logs from

                 a.  Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

                 b.  Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

            5.  Start the console service and open the Protect GUI.

            6. Attempt to reproduce the issue. Download patches that are failing.

            a. Collect the logs from the Logs folder mentioned earlier in step 4 (please zip if possible)

            7. Zip and attach the logs to the case.


            Support Portal:  https://support.shavlik.com/CaseLogging.aspx

            Let me know if you have any questions.