3 Replies Latest reply on Aug 14, 2015 9:00 AM by cwinning

    Adobe Air 18.0.0.199 - Not Updating

    Kelly.Walsingham Rookie

      We have a number of machines that require the latest Adobe Air Update 18.0.0.199 but the ones that require it are just not updating, I dont see anything in the logs of the machines saying there is an error, its like they just arent see it.

      And some machines which I know have 18.0.0.180 are not showing as requiring it.

       

      Any ideas?

        • 1. Re: Adobe Air 18.0.0.199 - Not Updating
          cwinning CommunityTeam

          Hello,

           

          It's possible the detection is not able to identify is Abode Air (or what version) is installed on the target. Do you see any of the following GUIDs in the registry of the target?

           

          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8E56E3FC-7E6C-53DF-F35B-2EED0CB69BC1}
          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0A5B39D2-7ED6-4779-BCC9-37F381139DB3}
          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7B77622E-DE90-48EA-B2C7-227B1DE58A01}
          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{34927EBC-98D4-4D53-98BE-510DF5999F50}
          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{31B9D218-FED2-4C6C-B19F-7294FFC130B0}
          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{31B9D218-FED2-4C6C-B19F-7294FFC130B0}

           

          If yes, what is the value of this key?

           

          • "HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe AIR" Value="DisplayVersion"

           

          Thank you,

          Charles

          • 2. Re: Adobe Air 18.0.0.199 - Not Updating
            Kelly.Walsingham Rookie

            Hi

             

            I checked a few machines and they have this uninstall string:

             

            {31B9D218-FED2-4C6C-B19F-7294FFC130B0}

             

            and

            HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe AIR" Value="DisplayVersion"

            is 18.0.0.180

            • 3. Re: Adobe Air 18.0.0.199 - Not Updating
              cwinning CommunityTeam

              Hello,

               

              Judging from that information, you should be offered the patch.  We've tested against a machine with 18.0.0.180 installed and the upgrade to 18.0.0.199 was successful. I can't see anything blocking on our side, was the upgrade successful on any of your machines?  Have you verified if the install attempt was made? Any mention of the patch in the WindowsUpdate.log (%windir%\Windowsupdate.log)?

               

              Thanks,

              Charles