4 Replies Latest reply on Jan 26, 2017 6:57 AM by michael.odriscoll

    downloading updates fails with Error: User profile cannot be loaded


      Hello everyone,


      I'm not able to download the patches when attempting to create a deployment.

      i tried downloading the patches in groups, or individually.

      every attempt gives me me the same error and I can't seem to find any usable data in the logs:

      Error: Failed to download content id 16810745. Error: User profile cannot be loaded

      these are the patches, -I am still in the trial period, so I only get  a few updates-



      Adobe flash player Firefox

      Firefox 38.0.5

      Adobe Flash player Internet explorer.


      any help would be greatly appreciated.