4 Replies Latest reply on Jan 26, 2017 6:57 AM by michael.odriscoll

    downloading updates fails with Error: User profile cannot be loaded

    Rookie

      Hello everyone,

       

      I'm not able to download the patches when attempting to create a deployment.

      i tried downloading the patches in groups, or individually.

      every attempt gives me me the same error and I can't seem to find any usable data in the logs:


      Error: Failed to download content id 16810745. Error: User profile cannot be loaded



      these are the patches, -I am still in the trial period, so I only get  a few updates-

       

      Error:

      Adobe flash player 18.0.0.194 Firefox

      Firefox 38.0.5

      Adobe Flash player 18.0.0.194 Internet explorer.

       

      any help would be greatly appreciated.