I have turned on role based administration and have setup the users. Now as I want to allow access I am not finding a way for access to the console other than allowing the users to log onto the server on which the console is installed. This would create an issue as we would need to give help desk users access to the server. I want the help desk users to be able to run reports as well as see any failed installs so that they can address the issues. How are others handling such functionalities and how can I give access to the console without access to the server itself?