Moved to Protect area for more visibility.
I'm not able to reproduce this, but I'm checking with our team internally to see if there's anything going on.
We're not able to reproduce this and I haven't heard that there are any other issues reported at the moment.
Are you able to see your current agent keys listed? If so, how many agent keys do you currently have created on the Protect cloud site? It's possible the number of agent keys you have listed is affecting your access to the site as we have noticed a couple issues around this in the past.
Currently, these are our recommendation around the number of agent keys to keep:
1) Only keep 25 or less expired agent key activations
2) If you are planning on installing agent over multiple days, I would recommend creating one agent key that expires 1 or more days then the intended timeframe. Then use that key for all agent install during that period.
I hope this helps. If you continue to have trouble it would be a good idea to go ahead and open a case.
I have this same problem. No agent keys are listed and I am unable to create new keys ("An unknown error has occurred. Please try again").
UPDATE: I was able to resolve the problem. Shavlik support suggested that leave the https://protectcloud.shavlik.com webpage open for awhile and see if the database timed out and fixed itself. After waiting a little while with nothing happening, I took the laptop to a different network and logged in almost immediately. It seems that the error appears only when I attempt the cloud setup procedure on the same local network that I have my Shavlik Protect console installed on. As I am configuring laptops locally for remote deployment, it would be beneficial if I didn't need to take the computers to another network to configure them.
We have noted a few other customers who running in to the same issue and I was able to reproduce the issue on one of my machines. We are currently looking in to it further and I will let you know as we have more information.
Are you still dealing with the issue on your end?
Thanks for your patience!
Thanks for your patience- we discovered an issue with one of our cloud servers and we were able to address the issue. You should be able to access these portions of the Cloud site now- let us know if you run in to any further issues.
Everything seems to be working again. Thanks.