1 Reply Latest reply on Feb 12, 2015 9:53 AM by adamg23

    Patch already installed but shown as missing

    Rookie

      I have a number of patches that show up as missing after a scan. CL5.log is showing error codes 2359302, meaning the patch has already been installed. The patches have been downloaded and copied to the ProPatches\Patches directory but when i try to run the installers they obviously fail with "Already installed".

       

      Also, several batch files in the ProPatches\Install directory going back ~3 months have not ran

       

      Why is shavlik seeing these patches as missing?

       

      Advice?

        • 1. Re: Patch already installed but shown as missing
          SupportEmployee

          Hi,

           

          Has the target machine been rebooted after patch installation? Many patches will require a reboot to complete the install and may continue to show as missing without it.

           

          Also, make sure your patch definitions are up to date (Check in Help > About), and if you're using a custom scan template, try testing a scan with on of the built-in templates (Security Patch Scan or WUscan) to see if results differ.

           

          If you continue to have trouble I'd suggest opening a case directly with support.

          https://support.shavlik.com/

           

          Thanks,

          -Adam