Can you tell me what threat definition version your agents are currently running? You should be able to check this within Protect via View > Machines. Locate the 'Threat Definition' column - this column may need to be added by right click on column titles > Column Chooser.
I can check with ThreatTrack to see if there is any known issue causing this. Thanks
Are you still having any issue with this?
While I don't see new files being created today, I do still have about 137,000 k worth of these SBS files on my desktop and one server (so I'm assuming the rest of my systems would show the same). Not sure if those will ever go away without manually running some cleanup app. Should the Shavlik Agent be monitoring/cleaning it's own temp SBS files even if they are older?
I got in touch with our AV vendor, ThreatTrack concerning this. They stated that these files are used internally for debugging the definitions. When they are testing new definitions they enable the debug flag and these files get left so they can be checked. When they release the definitions they disable the debug flag. I have been told that it appears someone [at ThreatTrack/Vipre] forgot to switch the debug flag off before releasing the production definitions.
They did also confirm for me that it is totally safe to delete these files, however, there isn't any built-in mechanism that will automatically clean them out.
Maybe you could use a modified version of this custom action to help get this done a little more quickly:
I apologize for the trouble this has caused. I hope this information help you out, though.
This was from tech support. Just in-case anyone else runs into this. We haven't had time to try this yet, just FYI.
Hi Jonathan and Michael,
Thanks for the clarification. Shavlik actually has a ITscripts feature that allows you to approve certain scripts to use through your Shavlik console. One of these ITScripts included with the product is the Remove Temp Files script, and I believe if ran on the target machine having the issue it should clear out all the system temp files.
This script uses WMI to detect all profiles on the target machine then proceeds to clean the System temp folder, each profile's temp folder, and each profiles temporary Internet files folder.
Here is a link to the portion of the Admin guide that explains ITscripts (requirements, how-to, etc.):
We have a training video that walks you through how to use the ITScripts feature:
Does that provide the solution you need? Is there anything else I can help with?
Thanks so much!
Technical Support Engineer