10 Replies Latest reply on Nov 5, 2014 12:56 PM by travisschuur

    Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed

    AlanRac Rookie

      Hi,

       

      In running patches out to test machines when I look in the operations monitor it looks like the patches are going through the install process

      one by one. The machine even reboots. But when I do a rescan the machine has not been patched at all. I don't see much activity on the

      client machine in the way of processes and CPU usage.

       

      There is an issue with the license (our purchasing dept. screwed up) so maintenance is past due. But it DID seem like it was working regardless.

      What should I do to troubleshoot this? We also are gearing up for a network accreditation and there might have been some GPO changes also.

       

       

      ...Alan

        • 1. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
          cwinning CommunityTeam

          Hello,

           

          This could definitely be related to an expired license.  Protect will continue to run in an extremely limited fashion when a license expires.  Your issue could also be related to a scheduler issue, Scan Template configuration, a patch causing a hang or a number of other issues.  Does this happen to all deployments?  Have you tried using the standard Security Patch Scan and Stand Deployment Template?


          I would suggest contacting support through the support portal so they can take a look at logs which will tell us what is happening.


          https://support.shavlik.com/

           

          Attaching some logs to the case would save some time.

           

          Deployment Logs (All current supported versions)

          (For agentless deployment)

           

          1. On the machine you are deploying to navigate to C:\Windows\ProPatches
          2. Locate the CL5.log, dplyevts.log, and Safereboot.log and copy to a new folder on the desktop.
          3. Navigate to C:\Windows\ProPatches\Scheduler.
          4. Locate the Scheduler.log and add it to the folder created in step 2 so all logs are together.
          5. Zip and send all the logs.


          We will most likely need more information depending on what we see in the logs.


          Thanks,

          Charles


          • 2. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
            Rookie


            I too have been having this issue when attempting to deploy patches. A couple of things that I've noticed were:

             

            -Patches that get downloaded (Adobe Flash ActiveX specifically that I noticed) gets 5KB downloaded and then stops. For some reason it attempts the install with that and then gives a 216 error.

            -Java 7u72 gives a 3010 error even after reboots.

             

            We are currently looking into other avenues for resolutions also, specifically towards HBSS products (HIPS and VSE). The patching process will get a bit troublesome since with Application Whitelisting you'd have to work through the ever changing names of executables.

            • 3. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
              cwinning CommunityTeam

              tin.trin,

               

              The 3010 is means the patch install process completed successfully.  I would suggest a reboot and a re-scan for patches that show a 3010 but show missing when scanned after deployment.  If the patch continues to show missing, the issue will either be environmental or a detection issues in our data.  Contacting support would be your best option when this happens. I see you have a case open so that is good.

               

              The error 216 is a new one to me, I don't see any other cases with this error in it. (other than yours)  I found this article searching on the web:  Error Message: Runtime Error 216 This may have nothing to do with your issue, but you should check it out.

               

              You should focus on correcting the download issue you are having.  No deployments will work until until the patches are downloaded.  I would start by deleting the patches from the Protect Console and the target, download the patch from the Protect UI then deploy again. 

               

              Thanks,

              Charles

              • 4. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
                AlanRac Rookie

                Thank you for the suggestions. I really wish I could resolve the license issue but it's out of my hands. This is a Government organization and the people who purchased the licensing basically messed up the purchase and bought the wrong licensing. So it's a PROCESS to get this resolved. I wish Shavlik could work something out with me and get me a temporary license (like if I could produce a purchase order). I know thats not what I should ask here, I get it.

                 

                Further investigation tells me the return code on installs is 2359202. Someone mentoned this is a code telling that the patch is already installed. Machines been rebooted multiple times during troubleshooting so that's not the issue. So why is it detecting the patches all over again? I downloaded DPDTrace.zip and tried that. Here is a copy of a **portion** of one of the log files.

                2014-10-28T13:16:54.9724859Z 253c I BaseCliCommandProcessor.cpp:358
                2014-10-28T13:16:54.9734861Z 253c I BaseCliCommandProcessor.cpp:359 ***********************************************************************
                2014-10-28T13:16:54.9734861Z 253c I BaseCliCommandProcessor.cpp:360                                 Trace started
                2014-10-28T13:16:54.9734861Z 253c I BaseCliCommandProcessor.cpp:361 ***********************************************************************
                2014-10-28T13:16:54.9734861Z 253c I BaseCliCommandProcessor.cpp:362
                2014-10-28T13:16:54.9734861Z 253c I BaseCliCommandProcessor.cpp:367 'C:\DPDTrace\9.0.651\hfcli.exe' is starting, version: 9.0.651.0.
                2014-10-28T13:16:54.9744863Z 253c I BaseCliCommandProcessor.cpp:313 * Log File created. Start 10/28/2014 1:16:54 PM, user alan.raczek1, computer C2SDDEV9897B
                2014-10-28T13:16:54.9754865Z 253c V BaseCliCommandProcessor.cpp:321  Platform: 500l
                2014-10-28T13:16:54.9754865Z 253c V BaseCliCommandProcessor.cpp:322  Name:     C2SDDEV9897B
                2014-10-28T13:16:54.9754865Z 253c V BaseCliCommandProcessor.cpp:323  Version:  6l.1l
                2014-10-28T13:16:54.9754865Z 253c V BaseCliCommandProcessor.cpp:324  Domain:   ABS
                2014-10-28T13:16:54.9754865Z 253c V BaseCliCommandProcessor.cpp:325  Lan Root:
                2014-10-28T13:16:54.9754865Z 253c V BaseCliCommandProcessor.cpp:326  # Logged On Users: 4l
                2014-10-28T13:16:54.9894893Z 253c V PatchAssessmentCatalog.cpp:280 Starting initialization of the scan data object
                2014-10-28T13:17:06.3467603Z 253c V PatchAssessmentCatalog.cpp:291 Dom loaded - ready to create scan data object
                2014-10-28T13:17:06.3467603Z 253c V PatchAssessmentCatalog.cpp:298 **************            START                   INITIALIZE ASSESSESSMENT XML CONVERSION
                2014-10-28T13:17:06.3467603Z 253c I PatchAssessmentCatalog.cpp:325 Content version: '2.0.0.9148', updated: '2014-10-23T00:00:00.0000000Z'.
                2014-10-28T13:17:06.3467603Z 253c V PatchAssessmentCatalog.cpp:328 **************            START                   Locations
                2014-10-28T13:17:06.4047719Z 253c V PatchAssessmentCatalog.cpp:342 **************            END                     Locations
                2014-10-28T13:17:06.4057721Z 253c V PatchAssessmentCatalog.cpp:344 **************            START                   Files
                2014-10-28T13:17:07.0719053Z 253c V PatchAssessmentCatalog.cpp:384 **************            END                     Files
                2014-10-28T13:17:07.0719053Z 253c V PatchAssessmentCatalog.cpp:386 **************            START                   RegKeys
                2014-10-28T13:17:07.1819273Z 253c V PatchAssessmentCatalog.cpp:434 **************                END               RegKeys
                2014-10-28T13:17:07.1819273Z 253c V PatchAssessmentCatalog.cpp:436 **************            START                   SupersededBys
                2014-10-28T13:17:07.3609631Z 253c V PatchAssessmentCatalog.cpp:448 **************            END                     SupersededBys
                2014-10-28T13:17:07.3609631Z 253c V PatchAssessmentCatalog.cpp:450 **************            START                   Dependencies
                2014-10-28T13:17:07.4249759Z 253c V PatchAssessmentCatalog.cpp:496 **************            END                     Dependencies
                2014-10-28T13:17:07.4249759Z 253c V PatchAssessmentCatalog.cpp:498 **************            START                   DetectableProducts
                2014-10-28T13:17:07.5029915Z 253c V PatchAssessmentCatalog.cpp:539 **************            END                     DetectableProducts
                2014-10-28T13:17:07.5029915Z 253c V PatchAssessmentCatalog.cpp:541 **************            START                   Bulletins
                2014-10-28T13:17:13.8212549Z 253c V PatchAssessmentCatalog.cpp:670 **************            END                     Bulletins
                2014-10-28T13:17:13.8212549Z 253c V PatchAssessmentCatalog.cpp:672 **************            START                   DPD
                2014-10-28T13:17:14.0412989Z 253c V PatchAssessmentCatalog.cpp:678 **************            END                     DPD
                2014-10-28T13:17:14.0412989Z 253c V PatchAssessmentCatalog.cpp:680 **************            START                   Blacklist FilterProducts and PatchTypes
                2014-10-28T13:17:14.0412989Z 253c V PatchAssessmentCatalog.cpp:686 **************            END                     Blacklist FilterProducts and PatchTypes
                2014-10-28T13:17:14.0422991Z 253c V PatchAssessmentCatalog.cpp:689 **************            START                   Vendors
                2014-10-28T13:17:14.0473001Z 253c V PatchAssessmentCatalog.cpp:738 **************            END                     Vendors
                2014-10-28T13:17:14.0473001Z 253c V PatchAssessmentCatalog.cpp:742 **************            END                     INITIALIZE ASSESSESSMENT
                2014-10-28T13:17:14.0583023Z 253c V PatchAssessmentCatalog.cpp:293 Completed initialization of the scan data object
                2014-10-28T13:17:15.0454997Z 253c I License.cpp:70 Initialized licensing with 243 capabilities. Product is licensed. Expires 2014-12-31T00:00:00.
                2014-10-28T13:17:15.0454997Z 253c V PatchAssessmentCatalog.cpp:837 AddCustomProducts
                2014-10-28T13:17:15.0454997Z 253c V PatchAssessmentCatalog.cpp:1010 AddCustomBulletins
                2014-10-28T13:17:15.0454997Z 253c V PatchAssessmentCatalog.cpp:1083 AddCustomPatches
                2014-10-28T13:17:15.0454997Z 253c V SnaCliCommandProcessor.cpp:956 Command = -h with 1 parameters
                2014-10-28T13:17:15.0454997Z 253c V SnaCliCommandProcessor.cpp:1015 Add Local Host 1
                2014-10-28T13:17:15.0454997Z 253c V SnaCliCommandProcessor.cpp:956 Command = -x with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -u with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -p with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -op with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -o with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -history with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -f with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -pt with 1 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -trace with 0 parameters
                2014-10-28T13:17:15.0464999Z 253c V SnaCliCommandProcessor.cpp:956 Command = -dpdtrace with 0 parameters
                2014-10-28T13:17:15.0475001Z 1c10 V MultiMachineScanner.cpp:55 ************************************   CMultiMachineScanner::Thread
                2014-10-28T13:17:15.0475001Z 1c10 V MultiMachineScanner.cpp:56                                        Assigned pPreLoadedDOM
                2014-10-28T13:17:15.0475001Z 1c10 V MultiMachineScanner.cpp:79 Scan started [2014/10/28 9:17:15]
                2014-10-28T13:17:15.0475001Z 1c10 V MultiMachineScanner.cpp:101 Scanned By [ABS\alan.raczek1]
                2014-10-28T13:17:15.0475001Z 1c10 V MultiMachineScanner.cpp:160 Output format expected is 'xml4', actual is 'xml4'.
                2014-10-28T13:17:15.0475001Z 1c10 V Machine.cpp:892 IP is empty, assume local.
                2014-10-28T13:17:15.0475001Z 1c10 V Machine.cpp:100 NSGI (1) Name ****
                2014-10-28T13:17:15.0485003Z 1c10 I Machine.cpp:457 OS - VersionMajor[6], VersionMinor[1]
                2014-10-28T13:17:15.0485003Z 1c10 V Machine.cpp:546 test for for 64 bit shows target is 64 bit.
                2014-10-28T13:17:15.0485003Z 1c10 V Machine.cpp:578 GetOSData:  strProductType is WinNT
                2014-10-28T13:17:15.0485003Z 1c10 V Registry.cpp:647 RegRead 3
                2014-10-28T13:17:15.0485003Z 1c10 V Registry.cpp:671 RegRead 4.1
                2014-10-28T13:17:15.0485003Z 1c10 V Machine.cpp:590 ProductSuite (0) is Terminal Server
                2014-10-28T13:17:15.0485003Z 1c10 V Machine.cpp:761 OSSP 1
                2014-10-28T13:17:15.0485003Z 1c10 V MultiMachineScanner.cpp:293 UserDefinedScanName []
                2014-10-28T13:17:15.0485003Z 1c10 V MultiMachineScanner.cpp:314 ScanID [{4ef522ed-76f3-4d2c-9a9f-cfc2ee80dc06}]
                2014-10-28T13:17:15.0495005Z 1c10 V MultiMachineScanner.cpp:405 Max threads requested[32]
                2014-10-28T13:17:15.0495005Z 1c10 V MultiMachineScanner.cpp:441 Threads being allocated [1]
                2014-10-28T13:17:15.0495005Z 1c10 V MultiMachineScanner.cpp:514 History [7]
                2014-10-28T13:17:15.0505007Z 1c10 V MultiMachineScanner.cpp:563 Tracing DPD
                2014-10-28T13:17:15.0505007Z 1c10 V MultiMachineScanner.cpp:671 Scanning for specific patchtypes [9]
                2014-10-28T13:17:15.0505007Z 1c10 V MultiMachineScanner.cpp:678 After License check - Scanning for patchtypes [9]
                2014-10-28T13:17:15.0505007Z 1c10 V MultiMachineScanner.cpp:776 Scan Template Name Used [*No Template Name Given*]
                2014-10-28T13:17:15.0515009Z 2274 S BaseThread.cpp:62 Entering threading::BaseThread::StartThread.
                2014-10-28T13:17:15.0515009Z 25c4 V ScanWorkItem.cpp:128 Start Scanning Process for machine c2sddev9897b
                2014-10-28T13:17:15.0515009Z 25c4 V MachineSelector.cpp:140       Testing machine c2sddev9897b
                2014-10-28T13:17:15.0585023Z 25c4 V Machine.cpp:100 NSGI (1) Name **172.16.70.25**
                2014-10-28T13:17:15.0585023Z 25c4 I Machine.cpp:457 OS - VersionMajor[6], VersionMinor[1]
                2014-10-28T13:17:15.0585023Z 25c4 V Machine.cpp:546 test for for 64 bit shows target is 64 bit.
                2014-10-28T13:17:15.0585023Z 25c4 V Machine.cpp:578 GetOSData:  strProductType is WinNT
                2014-10-28T13:17:15.0585023Z 25c4 V Registry.cpp:647 RegRead 3
                2014-10-28T13:17:15.0585023Z 25c4 V Registry.cpp:671 RegRead 4.1
                2014-10-28T13:17:15.0585023Z 25c4 V Machine.cpp:590 ProductSuite (0) is Terminal Server
                2014-10-28T13:17:15.0585023Z 25c4 V Machine.cpp:761 OSSP 1
                2014-10-28T13:17:15.0605027Z 25c4 V MachineSelector.cpp:657 PASSED Prereqs()

                2014-10-28T13:17:15.0605027Z 25c4 V WoW64.cpp:47 Wow64 FS redirection will be used
                2014-10-28T13:17:15.0605027Z 25c4 I ScanWorkItem.cpp:340 Redirecting wow64 FS redirection being disabled
                2014-10-28T13:17:15.0605027Z 25c4 V Machine.cpp:892 IP is empty, assume local.
                2014-10-28T13:17:15.0605027Z 25c4 V Machine.cpp:100 NSGI (1) Name ****
                2014-10-28T13:17:15.0605027Z 25c4 I Machine.cpp:457 OS - VersionMajor[6], VersionMinor[1]
                2014-10-28T13:17:15.0605027Z 25c4 V Machine.cpp:546 test for for 64 bit shows target is 64 bit.
                2014-10-28T13:17:15.0605027Z 25c4 V Machine.cpp:578 GetOSData:  strProductType is WinNT
                2014-10-28T13:17:15.0605027Z 25c4 V Registry.cpp:647 RegRead 3
                2014-10-28T13:17:15.0605027Z 25c4 V Registry.cpp:671 RegRead 4.1
                2014-10-28T13:17:15.0605027Z 25c4 V Machine.cpp:590 ProductSuite (0) is Terminal Server
                2014-10-28T13:17:15.0605027Z 25c4 V Machine.cpp:761 OSSP 1
                2014-10-28T13:17:15.0605027Z 25c4 V PatchScanner.cpp:108 Running on x64.
                2014-10-28T13:17:15.0605027Z 25c4 V PatchScanner.cpp:116 Target is x64.
                2014-10-28T13:17:15.0605027Z 25c4 V DPDFactory.cpp:75 Using version DPD version 4.
                2014-10-28T13:17:15.0615029Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsServer'.
                2014-10-28T13:17:15.0615029Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0615029Z 25c4 I DynamicProductDetection.cpp:317 Processing globals
                2014-10-28T13:17:15.0615029Z 25c4 V DynamicProductDetection.cpp:651  Using GLOBAL MinVersion 1 MaxVersion 4
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'Isx64'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsItanium'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsTabletPC'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsXPHome'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsR2'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsEmbeddedXP'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsSBS'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0625031Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSSP'.
                2014-10-28T13:17:15.0625031Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSPID'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSSPID'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSSPOrdinal'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSLANGID'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to 1033
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSVersion'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to 1033
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%programfiles%'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%programfilesx64%'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0635033Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%commonprogramfiles%'.
                2014-10-28T13:17:15.0635033Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0645035Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%commonprogramfilesx64%'.
                2014-10-28T13:17:15.0645035Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0645035Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%windir%'.
                2014-10-28T13:17:15.0645035Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0645035Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%system32%'.
                2014-10-28T13:17:15.0645035Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0645035Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%systemdrive%'.
                2014-10-28T13:17:15.0645035Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0645035Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%windirsystem64%'.
                2014-10-28T13:17:15.0645035Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0645035Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable '%profiles%'.
                2014-10-28T13:17:15.0645035Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0645035Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'InstallerProducts'.
                2014-10-28T13:17:15.0645035Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0655037Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_NONE
                2014-10-28T13:17:15.0665039Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0665039Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'UnInstallerProducts'.
                2014-10-28T13:17:15.0665039Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0665039Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_NONE
                2014-10-28T13:17:15.0695045Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0695045Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'InstallerProductsx64'.
                2014-10-28T13:17:15.0695045Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0695045Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'UnInstallerProductsx64'.
                2014-10-28T13:17:15.0695045Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0695045Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'IsIE6'.
                2014-10-28T13:17:15.0695045Z 25c4 V DPDVariable.cpp:119 Setting Value to false
                2014-10-28T13:17:15.0695045Z 25c4 I DynamicProductDetection.cpp:321 Detecting OS
                2014-10-28T13:17:15.0695045Z 25c4 V DynamicProductDetection.cpp:651  Using OS MinVersion 1 MaxVersion 4
                2014-10-28T13:17:15.0695045Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'ProductBit'.
                2014-10-28T13:17:15.0695045Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0695045Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'ProductID'.
                2014-10-28T13:17:15.0695045Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0695045Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'ProductName'.
                2014-10-28T13:17:15.0695045Z 25c4 V DPDVariable.cpp:119 Setting Value to N0 PRODUCT NAME
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'SPID'.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'SPName'.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to N0 SP NAME
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'SPMaxOrdinal'.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'LangID'.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'WarnAboutSP'.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to true
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2615 Variable 'ProductBit' already exists.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to 1
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'Ordinal'.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to 0
                2014-10-28T13:17:15.0705047Z 25c4 V DynamicProductDetection.cpp:2615 Variable 'OSVersion' already exists.
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Value to 6.1
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_SZ
                2014-10-28T13:17:15.0705047Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0715049Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSMajorVersion'.
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:119 Setting Value to 6
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:128 Setting Success to true
                2014-10-28T13:17:15.0715049Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'OSMinorVersion'.
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:119 Setting Value to 1
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:128 Setting Success to true
                2014-10-28T13:17:15.0715049Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'ProcessorArchitecture'.
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:119 Setting Value to AMD64
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_SZ
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0715049Z 25c4 V DynamicProductDetection.cpp:2571 Processing THEN.
                2014-10-28T13:17:15.0715049Z 25c4 V DynamicProductDetection.cpp:2615 Variable 'Isx64' already exists.
                2014-10-28T13:17:15.0715049Z 25c4 V DPDVariable.cpp:119 Setting Value to true
                2014-10-28T13:17:15.0715049Z 25c4 V DynamicProductDetection.cpp:2615 Variable 'InstallerProductsx64' already exists.
                2014-10-28T13:17:15.0725051Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0725051Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_NONE
                2014-10-28T13:17:15.0735053Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0735053Z 25c4 V DynamicProductDetection.cpp:2615 Variable 'UnInstallerProductsx64' already exists.
                2014-10-28T13:17:15.0735053Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0735053Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_NONE
                2014-10-28T13:17:15.0745055Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2441 Short circuit ConditionIsTrue.
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2580 Processing ELSE.
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2593 *** No ACTION exists for results of CONDITION.
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'ProductType'.
                2014-10-28T13:17:15.0755057Z 25c4 V DPDVariable.cpp:119 Setting Value to WinNT
                2014-10-28T13:17:15.0755057Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_SZ
                2014-10-28T13:17:15.0755057Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2580 Processing ELSE.
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2593 *** No ACTION exists for results of CONDITION.
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'ProductSuite'.
                2014-10-28T13:17:15.0755057Z 25c4 V Registry.cpp:647 RegRead 3
                2014-10-28T13:17:15.0755057Z 25c4 V Registry.cpp:671 RegRead 4.1
                2014-10-28T13:17:15.0755057Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0755057Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_MULTI_SZ
                2014-10-28T13:17:15.0755057Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0755057Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'ServerCategory'.
                2014-10-28T13:17:15.0765059Z 25c4 V DPDVariable.cpp:119 Setting Value to
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2441 Short circuit ConditionIsTrue.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2580 Processing ELSE.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2441 Short circuit ConditionIsTrue.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2580 Processing ELSE.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2593 *** No ACTION exists for results of CONDITION.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'TabletPC'.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:3188 Variable 'TabletPC', RegKey 'SYSTEM\WPA\TabletPC' not opened - error '2'.
                2014-10-28T13:17:15.0765059Z 25c4 V DPDVariable.cpp:119 Setting Success to false
                2014-10-28T13:17:15.0765059Z 25c4 V DPDVariable.cpp:119 Setting ErrorCode to 2
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2441 Short circuit ConditionIsTrue.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2580 Processing ELSE.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2593 *** No ACTION exists for results of CONDITION.
                2014-10-28T13:17:15.0765059Z 25c4 V DynamicProductDetection.cpp:2571 Processing THEN.
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'EditionID'.
                2014-10-28T13:17:15.0775061Z 25c4 V DPDVariable.cpp:119 Setting Value to Enterprise
                2014-10-28T13:17:15.0775061Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_SZ
                2014-10-28T13:17:15.0775061Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2345 Looking for variable 'EditionID'
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2360 Found variable 'EditionID', value of success is 'true'.
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2571 Processing THEN.
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2593 *** No ACTION exists for results of CONDITION.
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2571 Processing THEN.
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'R2BuildNumber'.
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:3188 Variable 'R2BuildNumber', RegKey 'SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup' not opened - error '2'.
                2014-10-28T13:17:15.0775061Z 25c4 V DPDVariable.cpp:119 Setting Success to false
                2014-10-28T13:17:15.0775061Z 25c4 V DPDVariable.cpp:119 Setting ErrorCode to 2
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:2625 Created new variable 'R2Installed'.
                2014-10-28T13:17:15.0775061Z 25c4 V DynamicProductDetection.cpp:3188 Variable 'R2Installed', RegKey 'SOFTWARE\Microsoft\Windows\CurrentVersion\R2Setup' not opened - error '2'.
                2014-10-28T13:17:15.0775061Z 25c4 V DPDVariable.cpp:119 Setting Success to false
                2014-10-28T13:17:15.0775061Z 25c4 V DPDVariable.cpp:119 Setting ErrorCode to 2
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2345 Looking for variable 'R2BuildNumber'
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2360 Found variable 'R2BuildNumber', value of success is 'false'.
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2441 Short circuit ConditionIsTrue.
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2580 Processing ELSE.
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2593 *** No ACTION exists for results of CONDITION.
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2615 Variable '%windir%' already exists.
                2014-10-28T13:17:15.0785063Z 25c4 V DPDVariable.cpp:119 Setting Value to C:\Windows
                2014-10-28T13:17:15.0785063Z 25c4 V DPDVariable.cpp:119 Setting Type to REG_SZ
                2014-10-28T13:17:15.0785063Z 25c4 V DPDVariable.cpp:119 Setting Success to true
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2441 Short circuit ConditionIsTrue.
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2580 Processing ELSE.
                2014-10-28T13:17:15.0785063Z 25c4 V DynamicProductDetection.cpp:2593 *** No ACTION exists for results of CONDITION.

                 

                Let me know if anything else would be helpful.

                 

                ...AR

                • 5. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
                  AlanRac Rookie

                  cwinning

                   

                  Am I able to open a ticket to get this looked at? I am not sure I can if the license expired. I DO want to open a ticket though.

                   

                  I tried executing one of the patches (there's like 36 patches it copies over EVERY time) and I I expected it said this hotfix is already installed.

                  So Shavlik is detecting that I need all these patches when I don't. I assume this is for all machines on the network.

                   

                  ...Alan

                  • 6. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
                    cwinning CommunityTeam

                    Alan,

                     

                    The logs indicates you license is good until the end of the year.  Verify this in Help > About

                     

                    I agree, you should open a case with Support. 

                     

                    I would suggest running a DPDTrace against one of these machines with the issues.  Here are some instructions on running a DPDTrace:  Gathering a DPD Trace

                    Use PatchType 13. That will make sense when you run through the instructions.

                     

                      This could also be a deployment issue where the deployment process isn't complete. In that case grab the following information for the same machine you run a DPDTrace against.

                     

                    1. On the machine you are deploying to navigate to C:\Windows\ProPatches
                    2. Locate the CL5.log, dplyevts.log, and Safereboot.log and copy to a new folder on the desktop.
                    3. Navigate to C:\Windows\ProPatches\Scheduler.
                    4. Locate the Scheduler.log and add it to the folder created in step 2 so all logs are together.
                    5. Zip and send all the logs.


                      Also including answers to these:

                    • Are you using the latest data?  You can verify this in Help - About.
                    • Are you using a custom scan template?  If yes, then using the Security Patch Scan and WUScan to see if the results are different.
                    • Go to Tools > Options > Scans and verify Use Replace Patches is checked marked.


                    We will most likely need more information depending on what we see in the logs.

                     

                    You can create a case support case using the support portal:  Support Portal

                    Please reference this community post in the case.

                     

                    Thanks,

                    Charles

                    • 7. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
                      AlanRac Rookie

                      Tried to create a case in the support portal and at the very end after I entered everything and attached files it says I'm not a member of an account.  Now what.

                      Guess I'll call after lunch.

                      • 8. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
                        cwinning CommunityTeam

                        Hello,

                         

                        I was able to find your contact information in our ticketing system.  It is indeed set to 'unknown'.  The support tech that answers the call will be able to associate your contact will the correct account, just have you license key ready so they can look it up.  Help - About in Protect show you the license key. 

                         

                        Support number: 800-690-6911

                         

                        My apologies for the hassle.

                         

                        Charles

                        • 9. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
                          cwinning CommunityTeam

                          Hello,

                           

                          Any luck contacting support to either get a case created or get your contact associated to a valid account?

                           

                          Thanks,

                          Charles

                          • 10. Re: Shavlik Protect 9.1 LOOKS like it's patching but nothing get's installed
                            travisschuur SupportEmployee

                            I have seen Adobe error 216 once before, when running the patch it manually it gave that error. The reason in this case was that the Adobe file that downloaded was bad. The actual version of the file did not match the file name. If you checked the details of the downloaded file it was actually an earlier version of Adobe with the newer version name on it. So they were trying to update Adobe thinking the file should update but they already had that version of Adobe installed.