I apologize for any trouble, but this is probably just not added to our content yet and should be in the next XML release this Thursday.
During patch Tuesday weeks, our content team generally uses a process of getting the main Microsoft bulletins and 3rd party security patches added on patch Tuesday. Then the following Thursday should include any additional Security Advisories (such as KB2977292) and non-security patches that our content team didn't have time to test and get into the XML on patch Tuesday.
If you still have any issue after the XML release tomorrow 10/16, make sure to open a case at https://support.shavlik.com/ so we can work with you to resolve any issues.
Thanks for the quick answer.
I figured as much, but I thought it prudent to ask. I have marked your answer as correct. If it turns out to be an issue after the Thursday release, I will let you know.
We are using BMC Bladelogic tool for Patching, which uses Shavlik to download Patches. I checked in our Patch Catalog and repositories, the KB2977292 is still missing.
So it looks as though there are several office patches that I do not have in my patch database. I have version 22.214.171.12440.
When I do a search of the KB number within the patch view there is no patch listed.
This is the list of KB updates that I do not have;
Also, KB 2760587 is a defination update and is listed in the patch list, but has a date of 2013.
All of these items are showing up as needing patched on my test machine, but Shavlik doesn't show that any patches are needed.
Correct me if I am mistaken on the way I am searching for these patches within Shavlik. I am going to VIEW:Patches. Then I am putting just the number in the search field with the smart filter set to all patches.
Assuming my search is correct, are these patches something that SHOULD be there at this point?
That's definitely the correct way to search the database for available patches. I verified I'm not seeing these either, and I'm looking into this. I'll update when I know more. I know we are doing an additional XML release later today so I'm hoping these will get added at that point. (There's a been a lot of new patches our content team has had to put through testing this week.)
Great. I just wanted to make sure that I fully understood the process. For the longest time I have been assuming the patching process has been working and trusting that Shavlik is up to speed on everything. I do completely understand that not all patches are immediately available, nor do I expect them to be immediately available. It is obvious to me these just haven't yet been released, I just wanted to confirm my suspicions and confirm my process for checking for patches.
Thanks for the quick update to my question. I will post back after the next release to see "If all is right in the world"
Just got an update from our content team that these patches are being worked on, but the ETA is that they'll be added in the XML release next Tuesday. These were considered the lower priority of all the new patches since these are non-security Office updates. In short, watch for the XML release next Tuesday, and then all should be well.
In case you didn't know already, you can watch for new updates via these methods:
XML Announcements Sign up:
Patch Data Information page:
Patch Data/XML Twitter: