1 Reply Latest reply on Oct 2, 2014 6:56 AM by cwinning

    Unable to connect to remote server

    sjreilly Rookie

      Hi,

       

      I'm trying to update the files on my Shavlik server in Argentina but I appear to be unable to contact the download server. The following messages appear;

       

      Downloading the latest manifest...

      Error: File not downloaded: protect.manifest.xml

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/manifest/protect.manifest.xml

      Downloading latest engines and definitions...

      Error: File not downloaded: PatchInstaller.msi

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/PatchInstaller.msi

      Error: File not downloaded: AssetInstaller.msi

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/AssetInstaller.msi

      Error: File not downloaded: ThreatInstaller.msi

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ThreatInstaller.msi

      Error: File not downloaded: STPlatformUpdater.exe

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.exe

      Error: File not downloaded: cl5.exe

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/protect/v9/91/Protect/1048/cl5.exe

      Error: File not downloaded: safereboot64.exe

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.exe

      Error: File not downloaded: safereboot.exe

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.exe

      Error: File not downloaded: scriptcatalog.zip

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/scriptcatalog.zip

      Error: File not downloaded: ST.Licensing.Data.dll

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.dll

      Error: File not downloaded: pd5.xml

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/pd5.xml

      Error: File not downloaded: 7z.dll

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.dll

      Error: File not downloaded: STRemoteCommand.exe

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.exe

      Error: File not downloaded: DplyEvts.dll

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.dll

      Error: File not downloaded: StSchedEx.exe

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.exe

      Error: File not downloaded: ai_dpd.xml

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/ai_dpd.xml

      Error: File not downloaded: assetinventory.xml

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/assetinventory.xml

      Error: File not downloaded: hypervisors.xml

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/hypervisors.xml

      Error: File not downloaded: hf7b.xml

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/hf7b.xml

      Error: File not downloaded: stScheduleView.exe

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.exe

      Error: File not downloaded: iadata.xml

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/iadata.xml

      All engines and definitions are up to date.

      Updating database with new definitions...

      Checking for definition changes...

      Updating the database with the latest definitions...

      Downloading latest IT scripts...

      Error: File not downloaded: scriptcatalog.zip

      Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/scriptcatalog.zip

      All engines and definitions are up to date.

      Downloading PowerShell modules...

      Importing ITScripts...

      Process complete.

       

      I've rebooted the server (Windows Server 2003), tried with the AV disabled also.

       

      I checked on a different server (Windows 7)  that I have in the UK and everything downloads OK there. I can access the web from the server and I also tried re-activating the license key - but that failed as it couldn't connect to the shavlik.com server.

       

      Thanks,

       

      Steve