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I haven't seen any issues specifically reported for Windows 8 systems concerning this. It sounds like there may be an issue with the agent itself or the communication from the agent to the protect cloud site.
Are other machines working? You could try a reinstall of the agent to see if it fixes the issue, otherwise I'd suggest sending us the log files from the agent so we can try to identify where the problem lies.
You can refer to this document on how to obtain logs:
If you don't want to post the logs via the discussion, please open a case directly with support at https://support.shavlik.com/.
Thanks for this response, Adam. All my Win7 machines are working which is why I wondered.
We will try an uninstall and re-install. Both users are hard to pin down. If it continues to fail after this, I'll pursue as a case.