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Our scanning and deployments to .Net are usually rock solid, most of the issues we see are with .Net in general but we shouldn't rule out a detection issue. Please try these things in order.
1) Verify sure you are using the latest data files. The latest version is 22.214.171.12480 and you can verify this in Help > About in the Protect GUI. (here is a list of content releases: Shavlik Protect | Simplify and Automate your IT Management)
2) Take a look at Program and Features - View Installed updates and verify the patch does not show on the list of installed updates. If you do see it there it most like mean the patch is partially installed. Uninstall it, reboot the server then attempt to install it again.
3) Attempt to install the patch by hand. You can find the patch in the C:\Windows\ProPatches\Patches folder. You may need to manually copy it over if you have Remove Temp files enabled in the Deployment Template. Double-click on it and note any error messages you see.
Please let me know what you see.
Thanks for the reply.
1) yes I am on the current data file.
2) Microsoft shows the patch installed. Shavlik shows "file version is less than expected", therefore it reports the patch as missing.
3) When I try to run it manually it says it is already installed.
All good information, thank you.
Did you try #2? If yes... We're going to need some log information from you in order to verify our detection logic. Use this article DPDTrace command line logging tool used for patch detection issues to run a DPDtrace against the target machine. Open a support ticket and attach the DPDtrace logs (zipped) and we will have our Content Team take a look.
Let me know if you have any questions.
The problem (at least for the server I was working on) was the xml file did not detect properly. I got an updated xml file and it detected properly. It was properly patched all along, just not detecting properly.
Thanks for the help