1 Reply Latest reply on May 19, 2014 10:12 AM by cwinning

    Can't Uninstall

    Rookie

      Hello,

       

      I'm trying to uninstall Shavlik but I get this message:  error opening installation log file. Verify that the specified log file location exists and is writable. I don't see the log file there.  If I try to reinstall it says a newer version exists.  Any help is appreciated. 

        • 1. Re: Can't Uninstall
          cwinning CommunityTeam

          Hello,

           

          The error is referring to a MS error which is not specific to Protect, http://support.microsoft.com/kb/2564571 

           

          If the article doesn't help, I think it would be better to troubleshoot this type of issue through a case.  That way support can look through logs from the upgrade/install attempt.

           

          Support is going to need some logs from you:

           

          Install logs:

          http://community.shavlik.com/docs/DOC-23199

           

          Protect 9.X console logging:

           

          1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

          a. If you are unable to set logging via the GUI see this doc: http://community.shavlik.com/docs/DOC-22938

          2. Close the Protect GUI.

          3. Stop the following services

               a.Shavlik Protect Console Service

                b. ST Remote Scheduler Service

          4. Delete all the logs from

               a.  Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

               b.  Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

          5.  Start the console service and open the Protect GUI.

          6. Attempt to reproduce the issue. Please document steps to reproduce.

          a. Collect the logs from the Logs folder mentioned earlier in step 4 (please zip if possible)

          b. [Deployment issues only] On the target system please zip and send a copy of the entire C:\Windows\Propatches folder and its contents (you can leave out the Patches sub-folder).

          7. Zip and send all the logs.

          1 of 1 people found this helpful