3 Replies Latest reply on Mar 28, 2014 8:03 AM by cwinning

    Shavlik Protect 9.0.1182 install failure

    Rookie

      While upgrading from version 8 to 9, I have encounted an issue. The first step, the uninstall of the previous version, succeeded. During the install of v9, it fails while attempting to create the Patches directory. The installer states that the user does not have rights sufficient to create the directory. I am logged on with an admin account. I am able to create and delete directories manually. The installer was executed with and without elevated privileges. No difference.

       

      So far I have tried the following to no avail:

      • Renamed the existing Patches directory from the previous version
      • Moved the Patches directory then deleted Shavlik directory (the installer recreates the parent Shavlik directory but not the subdirectories)
      • Turned off UAC
      • Re-downloaded the installer

       

      Any suggestions?

       

      Jim