3 Replies Latest reply on Mar 26, 2014 10:04 AM by adamg23

    Agent results not showing up on Shavlik Console results

    Thomas.Farrell Rookie

      Hello everyone, We were previously using Shavlik Condole 8.5 and were installing the Agents on our laptops that were not connected to our network 24/7.  The individual Agent results would show up on the Results on the Shavlik Console which we wanted.  We then upgraded to Shavlik version 9 and I reimaged the original shavlik console with the same computer name and passwords and passphrase.  Now nether the existing laptops (agent version 8.5) or the newly imaged laptops with the new version of shavlik (agent 9.0) is showing up on the Results on the console.  I ran the STAgentManagement.exe -diag agentdiag.txt command and got the following: PASSED - Able to communicate with console.  Any Ideas why the agent results will not show up on the shavlik console results? Here is the results of the STAgentManagement.exe -diag agentdiag.txt command

       

      All error lines in agent log files sorted by date/timestamp. Total number of error lines mined from logs [6] Log file key 2 C:\ProgramData\LANDesk\Shavlik Protect\Logs\STAgent.log 3 C:\ProgramData\LANDesk\Shavlik Protect\Logs\STAgentManagement.log 4 C:\ProgramData\LANDesk\Shavlik Protect\Logs\STAgentUI.log 5 C:\ProgramData\LANDesk\Shavlik Protect\Logs\STAgentUpdater.log 6 C:\ProgramData\LANDesk\Shavlik Protect\Logs\STDispatch.log Errors Found [4] 3/18/2014 4:35:39 PM 134c STAgentUI.cpp:258  Cannot determine user interaction setting: class Opc::CContainerException at Opc.cpp:163: Unable to open container 'C:\ProgramData\LANDesk\Shavlik Protect\Agent\Policy.zip': [4] 3/18/2014 4:35:40 PM 12e4 ActiveProtection.cpp:133  Error retrieving AP state [2] 3/18/2014 4:36:08 PM 16f0 ServiceBase.cpp:81  Could not log event type 4: class STWin32::CWin32Exception at EventLog.cpp:32: Error 1717: The interface is unknown.. [6] 3/18/2014 4:36:08 PM 1204 ServiceBase.cpp:81  Could not log event type 4: class STWin32::CWin32Exception at EventLog.cpp:32: Error 1717: The interface is unknown.. [3] 3/18/2014 4:53:04 PM 08b0 Diagnostics.cpp:388  Converter.cpp [3] 3/18/2014 4:53:04 PM 08b0 Diagnostics.cpp:388  DateTime.cpp ----------------------------------------------- Scheduled Jobs Taskname  Enabled/Disabled Run Once  (if the task is not run once then this line will not be there) Last time run      Next time to run Checkin_agent.xml Enabled Last Time: 12/31/2009 7:00:00 PM  Next Time: 3/18/2014 12:00:43 PM (Includes 43 seconds delay) Patch Staff Windows 7 Laptops_patch.xml Enabled Last Time: 1/1/2010 6:00:00 AM  Next Time: 3/19/2014 11:25:23 AM (Includes 1523 seconds delay) PostReboot_a773a3e7-2d34-4714-bea6-e0e7d8ebeb0d_Patch Staff Windows 7 Laptops.xml Disabled Run Once Last Time: 3/18/2014 11:36:46 AM  Next Time: 12/31/9999 6:59:59 PM ScanAfterReboot_a773a3e7-2d34-4714-bea6-e0e7d8ebeb0d_Patch Staff Windows 7 Laptops.xml Disabled Run Once Last Time: 3/18/2014 11:35:42 AM  Next Time: 12/31/9999 6:59:59 PM (Includes 589 seconds delay) ScanNow_a773a3e7-2d34-4714-bea6-e0e7d8ebeb0d_Patch Staff Windows 7 Laptops.xml Disabled Run Once Last Time: 3/18/2014 11:36:46 AM  Next Time: 12/31/9999 6:59:59 PM -----------------------------------------------

       

      Certificate Tests PASSED

      - Has an agent certificate PASSED

      - Has a console certificate PASSED - Console certificate is in the intermediate store PASSED

      - Root certificate is in the root store -----------------------------------------------

      Communications tests PASSED - Agent certificate hash does match SSL hash -----------------------------------------------

      Agent To Console CommunicationTest test PASSED - Able to communicate with console.