6 Replies Latest reply on Feb 3, 2014 1:27 PM by apieper

    Shavlik - Apple Itunes update is broken.


      Hello Fellow Shavlik patchers.


      I have just tested the latest patch from Apple iTunes update on one of my staff workstations.

      - Added AI14-001(QAI1114): Itunes 11.1.4 for Windows


      This is the result. 1-30-2014 3-23-21 PM.jpg


      Please beware...


      To resolve the issue.

      Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)


      Remove all of these items in the following order:

      • iTunes
      • Apple Software Update
      • Apple Mobile Device Support (if this won't uninstall press on)
      • Bonjour
      • Apple Application Support


      Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.



      See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. Some users may need to follow all the steps in the appropriate support document which includes some additional manual file and folder deletions not mentioned above.