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It might be best to open a case with support on this so we can review your scan logs and work with our content team to resolve any possible detection issue here.
Support contact info can be found at http://www.shavlik.com/support/contact/
For quickest turnaround time it would be helpful if you can provide-
Logs based on the "console logs" steps here:
As well as a DPD trace based on the steps here:
OK. Just so I know what test scans to do, can you tell me if the update from RealPlayer 16 to RealPlayer Cloud 17 is supposed to be seen by an ordinary scan or if a software distribution scan is supposed to be required? Given the name change, the need for a software distribution scan might well be deliberate.